The CRM Systems Administrator will be responsible for the overall operation and implementation of the Customer Resource Management System as well as the corresponding mobile apps, portals, and other interfaces with the system. This will include managing projects, enhancements, and providing training in CRM as well providing daily administration and supporting of the system database including but not limited to managing multiple user setup, profiles and roles, and configuration of the system. Coordination of process improvements related to the system which could include the automation of tasks, applications integrations, and data retrieval, custom programming and reporting will also be a component of the role. Integration between SAP and CRM will also be a key factor.

FUJIFILM North America Corporation consists of five divisions including Imaging, Electronic Imaging, Graphic Communications, Optical Devices, Industrial Products and Corporate New Business Development. These companies market a broad range of consumer and commercial products in North America and Latin America. The Imaging Division (ID) provides consumer and commercial photographic products and services. The Electronic Imaging Division (EID) markets consumer digital cameras; the Graphic Communications Division (GCD) supplies products and services to the graphic printing industry; the Optical Devices Division (OD) provides optical lenses for broadcast, cinematography, closed circuit television and binoculars. The Industrial Products Division (IPD) supplies cutting edge digital imaging and conventional film, chemistry and equipment to the NDT industry.

Required Skills/Education

• 5 years of experience of operational support for a CRM (Customer Relationship Management) system.
• Working knowledge of Astea Service Alliance a plus.
• Strong knowledge of computer network structures.
• Strong knowledge of relational databases.
• Exceptional organization, prioritization, multi-tasking, and time management skills.
• Strong problem solving and analytical skills.
• Detail oriented.
• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.
• Including pivot tables and macros.
• Basic knowledge of finance and accounting.
• Excellent customer service skills.
• Excellent communication skills (both verbal and written).

Desired Skills

• SQL
• SAP
• Astea Service Alliance
• Salesforce

Salary and Benefits: (Include for roles that are/can be based in NY and CO)

• $83,375 depending on experience plus bonus
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.