Job Summary:
We are seeking a Technical Support professional to join our team. As a Technical Support, you will be responsible for providing assistance and resolving technical issues for our customers. This role requires strong problem-solving skills, excellent communication, and a customer-centric approach.

Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or chat
- Troubleshoot and resolve hardware and software issues
- Assist customers with setting up and configuring IT infrastructure
- Install, upgrade, and maintain operating systems
- Provide guidance on computer networking, LAN, VPN, and other related topics
- Collaborate with other teams to address complex technical problems
- Document customer interactions and resolutions accurately

Experience:
- Previous experience in a help desk or technical support role is preferred
- Strong knowledge of computer hardware and software systems
- Familiarity with operating systems such as Mac OS and Linux
- Understanding of computer networking concepts
- Excellent customer service skills with the ability to communicate technical information effectively

Benefits:
- Competitive salary based on experience
- Comprehensive health insurance package
- Retirement savings plan with employer match
- Paid time off and holidays

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Rochester, NY: Relocate before starting work (Required)

Work Location: In person