Excellence. Integrity. Respect. Innovation. If any of these, or ideally, all of these are leadership core values, we strongly encourage you to read on.

Frymire Home Services has served the Dallas-Fort Worth area for over 70 years, and we are seeking a General Manager who is culture-focused with strong operating disciplines and passionate about developing their people. In addition, we are seeking someone with a strong track record in driving the bottom line.

Our philosophy is that “if you wouldn’t do it at your mother’s house, you definitely don’t do it at your customer’s house” and our ideal candidate is one who will ensure this is never forgotten. We always put our customers first and aim to exceed their expectations.

Frymire invests in their leaders and trains them to be cross-functional. There’s no “staying in your lane” but rather, a tremendous opportunity to learn multiple sides and aspects of the business. With various partners and managers throughout the country, leaders are also plugged into a network of constant support. This team leverages best practices amongst one another daily as the culture is supportive and communicative. The role requires this individual to foster strong and positive relationships throughout the organization to lead his/her direct reports to achieve their division goals.

What’s in It for You

• $160,000-$180,000 annual salary.
• Opportunity for growth within Frymire (Brand President) and/or parent company, Granite Comfort.
• Potential of up to an additional $50,000 bonus, plus another longer-term bonus.
• Medical and Dental – employee and family coverage.
• 401(k) - 100% match up to 4%.
• Paid Vacation.
• Life insurance (no cost to employees, company paid).
• Long term disability insurance (no cost to employees, company paid).

Overall Responsibilities

After initial training, the General Manager will report to the CEO of the overall organization. Reporting to this role will be the Dallas sales and service teams for Frymire. The GM will serve on the corporate leadership team and will manage Frymire’s operations, sales, marketing, accounting, and human resources departments. Additionally, this person will represent Frymire to outside parties including the community, customers, vendors, trade & industry associations, etc.

• Work with the CEO on the development of an expanded strategic vision for the Dallas business.
• Mentor, develop, and grow team members, while keeping turnover to a minimum.
• Develop, review, and approve the operating plans of the sales and operations teams with a keen interest in implementing internal “best practice” operational processes and targeted business growth initiatives.
• Execute on timely basis strategies, tactics, and actions aimed at achieving aggressive company goals and objectives for revenue growth, profitability, as well as employee and customer satisfaction.
• Responsible for instilling and driving continuous improvement throughout the organization by planning, leading, and facilitating a unified and seamless implementation of the company’s improvement philosophies and model. Where appropriate share best practices with sister organizations.
• Measure, review, and report the business performance, through P & L analysis and KPI updates, to the CEO. Share this information as appropriate with the Dallas team.
• Maintain awareness in the development of sound market strategies, monitor industry trends, attend group conferences, and participate in sales calls, and maintain focus on company growth objectives with a goal of achieving a superior position in the industry.
• Recruit, hire, promote, terminate, and transfer sales and operations personnel.
• Provide and ensure adherence to all safety procedures by entire Dallas business team.
• Ensure divisional team members are attending the available training both internally and externally.
• Create alignment within the divisional strategic plan to support the overall corporate business plan.

Qualifications

• Must have a minimum of 15 years of progressive business experience[T1] . Ideally in the home services industry, but not required.
• Bachelor's degree in business, construction, or related field optional.
• Proven experience in sales to consumers and developing and training sales employees is beneficial.
• Track record of recruiting, educating, and developing people resources at the level necessary to meet personnel needs of current and forecasted workloads and business initiatives.
• Experience in a blue collar-oriented consumer facing sales and service organization.
• Extensive experience in project and divisional management.
• Management background in process installation work coupled with strong process orientation.
• Knowledge of the Dallas/Fort Worth market is beneficial.
• Ability to lead a team to accomplish desired results through subordinated levels of management.
• Background in working with a high growth company coupled with building and enhancing a business unit and its strategy.
• Experience representing an organization and its culture to parties both inside and outside the organization.
• Ability to oversee project schedules, inventory, and job estimates.
• Demonstrated ability to communicate effectively, both orally and in writing, especially in providing instructions to employees.
• Able to identify business opportunities and define strategic business direction with the division.
• Proven skill in use of financial statements, budgeting, forecasting and human resources planning.
• Develop and sustain an organizational structure which positions the company to deliver products and services in an efficient, productive, and profitable fashion.
• Demonstrated ability to see current trends, predict future impact of these trends on the business and potential solutions and opportunities related to these trends.
• Knowledge of technology related to the industry and experience with Microsoft Office suite of products (i.e., Excel, Word, PowerPoint, etc.).
• Previous experience executing in an environment with both scheduled and unscheduled service demands from customers.
• Expertise in the CRM - Service Titan - is an advantage.

Skills/Attributes

• Drives Culture: Lead by example. Helps create a culture in alignment with Values, Purpose, Vision, and Mission of Frymire.
• Mentor/Coaching: Continually mentor and coach those around them.
• Thinking Skills: Capable of sound decision making without all the necessary information.
• Strategic Focus: Focus on long term as well as short term goals of the division and business.
• Results Driven: Always delivers, does not require follow up.
• Develop Talent Pools: Develop employees while working in their division.
• Change Leadership: Manage the many aspects of change.
• Motivate/Inspire Others: Drive others to a higher level of performance.
• Mindful of Risk & Safety: Always maintain a safe work environment.
• Communication: Communicate well both internally and externally.
• Business Acumen: Has a high level of expertise within the division’s area of performance.
• High degree of humility, having an “ego” is expected; checking the ego at the door is mandatory.
• Emotionally Intelligent: Calm, professional, and consistent demeanor in all circumstances.
• A servant leader with hands-on operational style and strong administrative skills.
• Unquestionable character and integrity.
• An analytical, self-motivated, problem solver, with a strong attention to detail.
• Ability to balance multiple projects and meet necessary deadlines.
• Smart, team player with excellent active listening skills.
• An energetic, warm, articulate, proactive, and mature executive with a keen and broad-based business sense, bottom-line orientation, and the ability to function as a senior strategist. Must be a key member of the company’s senior management team while not losing touch with details.

At Frymire Home Services, we believe that everyone deserves to find their place in the world — a place where they find their purpose, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our core values and our commitment to diversity, equity, inclusion, growth, and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Thank you for considering the General Manager position at Frymire Home Services, an equal opportunity employer.

Job Type: Full-time

Pay: $160,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Experience:

• Management: 10 years (Required)
• HVAC: 10 years (Preferred)
• P & L: 10 years (Required)
• Residential Home Services: 5 years (Preferred)

Ability to Relocate:

• Dallas, TX 75229: Relocate before starting work (Required)

Work Location: In person