WHO WE ARE:
The FRSTeam brand spans the US with over 50 locations serving the fabric restoration needs for families devastated by a smoke, fire, or water loss. FRSTeam was founded in 2006 and based on the service ethics and dedication to creating a positive customer experience of the original company, Custom Commercial Dry Cleaners. The thirteen company stores, now branded FRSTeam by Custom Commercial, share a corporate office in Hayward with the FRSTeam franchise corporate home office.
Our most important and valuable resource is our employees. We are a family owned and oriented business. This position is an exciting and challenging opportunity for the right candidate with great leadership, sales, communication and organization skills. Applicant must be positive, enthusiastic and set a good example for team.

• Maintain regular communications with key stakeholders including Branch Manager, Field Manager, Project Manager, and Project Coordinator for purposes of discussing matters relative to project schedules, changes in scope of work, material, and personnel resources to ensure smooth completion of project.
• Perform necessary tasks to help expedite the completion of the job, including but not limited to: Pickup/delivery, order materials, packing/moving/inventorying client contents, performing necessary repairs at the highest quality while adhering to code regulations and industry standards.
• Lead a small group of technicians, providing supervision and direction based on defined job parameters.
• Complete and turn in crew sheets and job notes at the end of each day.
• Serve as role model in following and enforcing company policy, customer service standards and safety procedures while performing services.
• Assist in development of technicians through mentoring, coaching, equipping, and encouraging development of skills.
• Assist in jobsite safety briefings, providing training within scope of knowledge.
• Turn in completed work orders and necessary detailed paperwork for Project Coordinators/Billing Specialists to complete billing.
• Drive cargo vans and/or box trucks up to 26ft, safely and per company policy and guidelines.
• Utilization of on-site cleaning equipment and power tools as needed.
• Inventory, track, and document order through production processing.
• Report any breakage or issues to management.
• On call rotational schedule, incentive applies.
• Additional duties as assigned.

• 3 years’ experience in restoration industry or similar
• 2 years’ experience in Lead role preferred
• Strong customer service and communication skills 
• A valid driver’s license and excellent driving record 
• Ability to lift a minimum of 25 pounds regularly
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally
• Ability to work over-time, when needed
• Ability to successfully complete a background check subject to applicable law

Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.