Description

The Customer Service Representative will provide vital support for multiple National Account customers. Customer Service reps will interact daily with the multiple National Account Customers, Bunzl branches, and the corporate office. The agent is expected to answer incoming calls with the highest level of quality service and the lowest error rates. The agent will handle customer inquiries, questions regarding products, and relay related information regarding their transaction. Customer Service agent will also handle Customer Service emails for multiple customers in an efficient, detailed and time sensitive manner. The person in this role will make an important contribution to customer satisfaction by providing prompt, efficient, and courteous service.

Responsibilities:

• Comply with company policies, procedures, and standards of ethics and integrity

• Represent company image to customers and associates contacting the department

• Serve as a primary point of contact and provides resolution for escalated merchandise questions

• Responsible for back-end order tracking

• Answer product questions utilizing the online catalog

• Support the customer’s needs via telephone, email, and instant messaging.

• Execute timely maintenance of key sources and systematic files to ensure efficient order processing and optimal customer service

• Process, input and update customer orders

• Document outcomes and resolution steps taken in the tracking system

• Work collaboratively with teammates to solve or prevent Customer related issues

• Listen to the Customers concerns and works to discover the root cause

• Maintain a high level of positive Customer Service expectations

Requirements:

• High School diploma or GED required

• 3 months customer service experience

• Prior call center experience is strongly preferred

• Ability to handle high call volume and work under pressure

• Strong interpersonal skills

• Excellent conflict resolution skills

• Strong computer skills and ability to learn new computer programs

• Must be proficient with Word, Excel, and Outlook

• Excellent listening and communication (written and verbal) are vital

• Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer focused mindset is key

• Must be able to adapt quickly to accommodate multiple customers during the day

• Good time management and the ability to prioritize is vital

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)