TITLE: TN Mobile Crisis Team Lead

SUMMARY:

The Mobile Crisis Team Lead is responsible for assisting the Division Director with coordination and implementation of Crisis Services. The Team Leader also provides crisis assessment, intervention, triage and follow-up as needed. Assists in coordinating and providing clinical support to the Call Center. Responsible for co-supervision of the mobile crisis team, and ensuring mobile crisis services are effectively provided across the continuum.

EDUCATION AND EXPERIENCE:

Education: Must be licensed or license eligible.

Licensure: Must possess the highest level of licensure appropriate to degree. Certification: Must be designated by the Tennessee Department of Mental Health and Substance Abuse Services as a Mandatory Prescreener (MPA). MPA designation must be kept up to date.

Experience: Experience in emergency psychiatric and crisis intervention practice and supervision preferred.

Knowledge/ Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to work cooperatively with professionals from other disciplines.

EQUIPMENT: Computer, fax, copier, and other equipment to perform functions of the job. Automobile for crisis consultations, meetings, or other duties off program premises. Thorough understanding of the telemed/telehealth procedures and programs utilized for crisis evaluations.

SUPERVISORY RESPONSIBILITIES in coordination with Crisis Services Division Director:

1. Selects, trains, and offers feedback on performance of employees.

2. Organizes and schedules employee work activities.

3. Monitors staff response time and productivity.

4. Maintains a positive working climate within and across departmental functions.

5. Assist clinicians concerning clinical procedures and crisis evaluation.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Provide clinical and direct services as expected and needed. 

2. Attend and co-facilitate regularly scheduled staff meetings and in-services, as well as individual program planning staffing’s as needed.

3. Complete employee rounding in coordination with Division Director.

4. Keeps the Division Director apprised of both potential problem areas and outstanding performance.

5. Clinical supervisory shifts as scheduled

. 6. Provide initial and ongoing departmental orientation to employees.

7. Coordinate with Call Center Team Lead as needed to ensure successful client care and employee performance.

8. Provide clinical leadership to the Call Center and prepare crisis clinicians to lend clinical support and debriefing to Call Center staff as needed.

9. Community trainings and committee participation as assigned.

10. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following list applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively, and asking questions when clarification is needed.

5. Plan and organize work effectively to ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards