JOB TITLE Residential Manager

SUMMARY: Responsible for implementation of program goals and objectives and responsible to see that FHI policies and procedures are followed. Responsible for seeing all needs are met for each individual resident in the home and that all pertinent paperwork is completed timely.

EDUCATION AND EXPERIENCE:

Education: Bachelor’s degree in mental health field preferred.

Licensure: N/A

Certification: N/A

Experience: Experience in a group home environment preferred.

Knowledge/Skills: Ability to maintain composure in difficult situations. Verbal/written communication skills.

EQUIPMENT: Computer, fax, copier, motor vehicle, household appliances and any other equipment required to perform the functions of the position.

SUPERVISORY RESPONSIBLILITIES:

1. Trains, disciplines and evaluates performance of employees.

2. Recommends pay adjustments for employees.

3. Organizes and schedules employee work activities.

4. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices.

5. Maintains a positive working climate within and across departmental functions.

6. Residential Managers are required to rotate on-call responsibilities.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Ensure that home is well stocked with food and supplies within budget. Utilizes Food Stamps or other community programs that may enhance the financial budget of the individual.

2. Ensure the home is clean and in good repair and report all maintenance needs.

3. Responsible for obtaining goods and services that each individual resident needs in the home. Assures that receipts are kept for any purchase made for or with the resident to account for each individual account.

4. Review, prepare, and maintain accurate, current client related written records as required by licensure code, funding source, or Frontier Health, Inc. policy.

5. Orient new employees to location and procedures.

6. Document and notify Coordinator/Division Director and Quality Director of any and all incidents that occur on the program site.

7. Responsible for oversight of house operations, activities, and service delivery to residents. 

8. Monitors medication delivery and provides oversight of staff role.

9. Assists with identifying overall training needs.

10. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.

11. Provides direction to residential staff during emergencies or critical incidents.

12. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.