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Technician I/II/III
Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle , and the desire to Be Better . Our core focus is to Create Raving Fans every day.
The Position:
Technicians should be able to prioritize technical issues, manage assigned tasks, document time spent and resolutions, while demonstrating patience to describe cause and solutions to end users. Ideal candidates should be very organized with the ability to switch and resume tasks as required. Candidate should have excellent communication capabilities, both verbally and written, with the ability to thrive in an expanding team environment.
Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. Typically requires a high school diploma. Typically reports to Supervisor or Manager.
A01-Entry-Senior: Possesses a moderate understanding of general aspects of the job. Has gained proficiency in multiple competencies relevant to the job. Works under the close direction of senior personnel to working independently within established procedures associated with the specific job function.
Desired Technical Skills:
Customer Service Requirements:
Job Responsibilities:
Experience:
Full Time
$53k-67k (estimate)
05/06/2024
05/19/2024