What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.

To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business.

We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too :

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a Dress for your Day’ business casual environment.
• Flexible work schedules that support work / life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation / sick time and medical / dental / vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights.

Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers.

Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Day of Departure Analyst works actively with airports across the network to resolve inventory related operational problems and issues.

Essential Functions

• Responsible for providing primary interface with airports and System Operations Center (SOC) to resolve inventory-related operational problems and issues.
• Proactively coordinate and implement accommodation plans for passengers whose travel has been disrupted by oversales, downgrades, or irregular operations.
• Proactively identify oversold flights, follow the denied boarding procedures, provide protection, and issue compensation.
• Secure accommodation options for passengers inconvenienced by controllable delays, cancellations, oversales, or downgrades, including the assigning other airline protection as necessary.
• Monitor all ongoing station processes (check-in and boarding process), assessing potential departure delays. Monitor flight progress, updating flight information as necessary.
• Notification of passengers, via electronic communications, of known oversold flights and downgrades.
• Perform manual automated check-in functions, answer calls from / to stations, process re-accommodations for all equipment swaps, and block inoperative seats.
• Perform booking refunds within policy and monitor refunds solicited by airports (PNRs on queue RFQ64).
• Assist airports with special requests.
• Provide support for domestic and international locations.
• Provide clarification on Frontier policy and procedure.
• Handle incoming phone calls or chat messages from airport agents.
• Monitor and respond to emails in a timely and efficient manner.
• Anticipate and respond to special operational needs as required.

Other Functions

• Communicate and coordinate all accommodation plans and passenger information with Airport / Station personnel.
• Inform Day of Departure Supervisor of potential / on-going Airport and passenger issues.

Qualifications

• Minimum 2 years of airline operations experience or equivalent in education
• High school diploma or equivalent required; college degree preferred

Knowledge, Skills and Abilities

• Ability to multi-task under high stress, time sensitive conditions.
• Ability to communicate effectively and concisely with a wide variety of individuals.
• Ability to work nights, weekends, and / or holidays as well as extended hours outside of the scheduled shift

Equipment Operated

Standard office equipment, including PC, copier, printer

Work Environment

• Eligible for Remote work
• Typical office environment, adequately heated and cooled
• Up to 20% travel
• The team for this role will be based at our headquarters in Denver, CO (periodic travel may be required).
• Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction : The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Salary Range : $46,715 - $62,006

Please Note : This posting will expire on April 5th at 4 : 00PM MT.

Last updated : 2024-04-28