Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

Performs data entry of home warranty contracts and information into the computer system. Generates new customer sales and upsells current member contracts. Places outbound product awareness calls to contract owners and assist with Home Service Plan renewals.

Responsibilities:

• Place outbound telephone calls to renew home service plans.
• Promotes the benefits, coverage, and terms of products to potential customers
• Converts sales opportunities to assist with company monthly sales goals
• Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers
• Acquires and maintains knowledge and understanding of product coverage for application in every business transaction
• Utilizes all available resources and maintains knowledge of all business unit policies, procedures and programs; completes required continuing education courses
• May assume other duties as applied.

Qualifications

Required Skills:

• Math skills
• Knowledge of contract coverage, including systems and appliances
• Knowledge of business unit policies and procedures
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Multi-tasking
• Adapt to a fast-paced environment

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required

Minimum Experience required: 1 years of sales experience required

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Other/State Specific

This role pays between $17.50/hr to $18.50/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits at Frontdoor.