Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

Dispatches service calls to authorized network of service contractors and/or personnel by answering incoming calls and making outbound calls, interpreting contracts and taking appropriate action.

• Researches, identifies, and arranges with an appropriate network contractor to complete work orders that cannot be automatically dispatched.

• May arrange for emergency/urgent work orders to be completed by coordinating with both customer and contractor.

• May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders.

• Dispatches work orders following established guidelines.

• Answers inbound and places outbound calls; provides necessary follow-up.

• Makes outbound calls to locate authorized contractors

• Interprets contracts for contractors and customers.

• Generates work orders using applicable software.

Qualifications

• High school diploma or general education degree (GED) required

• Customer service experience and/or training preferred

• Experience in one or more of the repair trades (HVAC, appliance, plumbing, etc.) preferred

• Computer skills (Microsoft Word, Outlook, Excel)

• Good attention to detail

• Adapt to a fast-paced environment

Other/State Specific

This role pays between $15.00/hour to $22.65/hour, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-IA-Des Moines | US-AL-Montgomery | US-AZ-Phoenix | US-AZ-Phoenix | US-GA-Atlanta | US-MS-Jackson | US-MI-Lansing

ID 2023-3329

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp