Summary

This position contributes to Aspasia Coffee and Bake Shop by assisting the Bake Shop General Manager by leading a team to create and maintain a warm welcoming experience for our customers. The Assistant Manager will interact and respond to team members and guest needs to uphold the organization's mission and vision. Individuals in this position are also responsible for meeting the restaurant's revenue, profitability, and quality goals.

Essential Duties and Responsibilities

• Assist store manager and fill in for store manager absences.
• Manage day to day restaurant operations.
• Manage with honesty and integrity.
• Dependable and reliable.
• Demonstrate a calm demeanor during periods of high volume or unusual events.
• Resolve customer’s questions and concerns professionally.
• Provide direction to staff.
• Provide teaching and training to team members.
• Hold staff accountable for behaviors and performance.
• Strong communication skills.
• Listen to understand.
• Hands on/Servant leadership skills.
• May at times be responsible for interviewing.
• Ensure proper opening/closing procedures are being executed.
• Maintain a work environment that ensures and promotes adherence to food safety and health guidelines.
• Assist manager to ensure the restaurant complies with all applicable safety and health regulations.
• Assist in new menu implementation.
• Inventory Control
• Establish, maintain, and control food waste.
• Manager the restaurant to exceed standards in food quality, safety, and cleanliness.
• Proven ability to drive employee satisfaction/retention, guest satisfaction and financial performance.
• Flexible availability, including weekends and holidays.

Qualification

• Education: GED or High School Diploma
• Minimum of two years of experience in food service management
• Hospitality Experience (preferred)
• Sound understanding of food allergies and foodborne illnesses.
• Conflict resolution skills
• Experience analyzing financial reports.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Manage day to day restaurant operations
• Excellent communication skills, both written and verbal
• Self-starter, ability to work independently and as part of a team
• Enthusiasm, energy, and positive attitude with a desire to learn and develop.
• A passion for coaching, training, and developing.
• Follow directions.
• Outstanding upkeep of hygiene
• Able to stand and work for long periods of time
• Excellent organizational and time management skills
• Detail oriented
• Be extremely reliable and punctual
• Teachable, open to new ideas and change
• A current Employee Permit to serve alcohol, required
• Food Handler Card required; company administered.
• Manager ServSafe Certified (preferred)

Supervision

The employee performs work under the supervision of the Bake Shop General Manager.

Work environment and Physical Demands

• Work with hot, cold, and potentially hazardous equipment
• Operation of any high-pressure steamer or high-temperature water
• May be required to work in very warm or cold conditions for an extended period of time.
• While performing the duties of this job, the employee is regularly required to stand
• Employees are regularly required to carry cups and dishes up and down stairs
• Outside food or drinks are not allowed in the restaurant
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.