Job Title: Assistant Store Manager

Department: Store Operations

Minimum Pay: Based on experience

Job Summary:

The Assistant Store Manager works to support the success and profitability of the store. They are responsible for leading the day-to-day operations of the store in the absence of the Store Manager. They hold a crucial role because they provide leadership and guidance and enforce standards and policies for store personnel when the Store Manager is away from the store. The Assistant Store Manager is responsible for supporting the Store Manager in leading, facilitating and completing all store level tasks including food preparation, cash register duties, customer service, cleaning and all other related functions. The Assistant Store Manager ensures an exceptional customer experience by ensuring and demonstrating world class customer service.

Essential Functions

· Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable experience for all customers. Respond to and resolve customer requests or complaints in a timely and efficient manner. Engage each customer genuinely and thank them for their business.

· Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur.

· Supervise the day-to-day task assignments and performance for all team members. Assist with all matters pertaining recruiting, hiring, training, coaching, and employee engagement and performance management.

· When necessary, assist the Store Manager with planning and preparing work schedules and coordinating daily activities to serve the needs of the store.

· Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made accurately and timely.

· Interact with and motivate team members to drive sales plans, promotions and programs in order to meet store objectives.

· When necessary, order stock adhering to par levels and plan-o-grams. Ensure vendors do not overstock or bring in unauthorized product.

· Complete daily reports and paperwork entry correctly and timely.

· Research cash shortages and report violations to the Store Manager or District Manager.

· Prepare deposits according to Company Policy and deliver deposits to the bank on a daily basis.

· Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products.

• Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee and beverages are available at all times.
• Follow and enforce Friendly Express uniform, appearance, and dress code policies.
• Adhere to and enforce the execution of established safety and security policies and procedures
• Ensure the proper execution of all assigned store level marketing programs.
• Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
• Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
• Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves. Keep store looking neat and attractive.
• Communicate with the Store Manager regarding customer requests or complaints and any vendor related concerns. Report all theft and any suspected shoplifting.
• Check in external and internal vendors according to standards and procedures.
• Follow and enforce all company policies, procedures, and quality standards.
• Assume other duties and responsibilities as assigned to accommodate store operational needs.
• Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.
• Represent the Friendly Express brand by exemplifying Friendly Express core values.

Qualifications:

• Must be at least 18 years of age to be considered for this position.
• Must maintain a current, valid, unrestricted driver’s license with an insurable driving record.
• Basic language and mathematical skills.
• Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to 50 pounds.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to work 40 hours per week. Willingness and availability to work to work all shifts, weekends, nights, and holidays as required by the needs of the business.
• Must be able to reliably report to work on time, as scheduled.
• Must be responsible, dependable, and acceptable to change.