• Work with clients on shipments, receivables, receipts of goods, reserves, and claims
• Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributor; maintenance of prices/conditions and customer master data
• Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
• Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
• Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
• Interact with transport companies, and work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control; compliance with conditions; information letters for employees and partners)

• Ability to travel up to 5% including international (primarily Canada)
• Bachelor's Degree preferred
• 2 years of experience in a production customer service/supply chain role desired
• Strong knowledge of ERP-based programs (SAP or similar), as well as EDI and MS Office (particularly Excel) strongly desired
• Ability to make important decisions in a fast paced environment that affect company metrics and have financial implications
• Must be able to multi-task and work on multiple projects at one time
• Problem solving skills, including the ability to diffuse situations and immediately offer solutions

International opportunities

401K Match

Health insurance

Vacation

Personal development