Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As the Director of Global Sales Programs, you will play a crucial role in enabling our GTM (Go-to-Market) team to achieve and exceed revenue targets. You will lead the strategic thinking, development, and execution of comprehensive enablement programs, focusing on equipping our sales, partner, and customer success teams with the skills, knowledge, and tools needed for success. This role is expected to work primarily in the office to facilitate and support live, in-person enablement sessions, workshops, and training activities.

In this strategic leadership role, you will work closely with executive stakeholders globally across North America, Europe, and Asia Pacific to understand their needs and align enablement efforts with business goals. Your responsibilities will include developing and delivering sales, product, and technical training programs, providing feedback on collateral and resources, and measuring the impact of enablement efforts through key performance metrics. Additionally, you will collaborate cross-functionally with teams such as Product, Marketing, and Customer Success to ensure alignment and consistency in messaging, processes, and strategies.

You will be instrumental in scaling enablement efforts as the company continues to grow, ensuring that they can support a rapidly expanding GTM team. This position requires a data-driven mindset and the ability to use metrics to drive decision-making. If you are a strategic thinker with a passion for revenue enablement and a track record of building successful programs, and if you have strong executive stakeholder management skills, we encourage you to apply for this exciting Director of Global Delivery.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field; MBA or advanced degree is a plus.
• Proven experience of leading and managing a global organization 20 employees
• 12 years of experience in revenue enablement, sales, sales training, or related roles, preferably within the SaaS industry.
• Proven experience in building and leading successful enablement programs for a growing GTM team.
• Excellent communication and presentation skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.