Starting pay for this job is $26.00/hour.Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.FreshRealm At FreshRealm, we aspire to be the most optimized fresh meals solutions platform in the world. Fresh meals are our focus, and we are passionate about transforming this rapidly growing category, bringing fresh to everyone, every day, everywhere.FreshRealm develops, sources, commercializes and assembles fresh meals, including meal kits, ready-to-heat and ready-to-cook offerings. We partner with leading direct-to-consumer brands, national grocers, and top convenience, club, and food service companies to deliver the very best meals to their customers. Our customer’s success is our success.If you are a growth-minded leader who thrives in an entrepreneurial environment at a company transforming an industry, FreshRealm is the perfect fit for you. OverviewWe are currently seeking a dedicated IT Support Specialist to enhance our technical support team. The successful candidate will possess a robust background in IT support, demonstrating a keen understanding of networking protocols, hardware troubleshooting, and software management. Expertise in managing multifunction printers, thermal printers and proficiency across various operating systems, including iOS, MacOS and Windows 10/11, is essential. Familiarity with Google Workspace, Active Directory and ITSM tools such as Jira and Confluence will be advantageous.Key Responsibilities:Serve as the initial point of contact for resolving hardware, software, and application issues for all usersEnsure timely and effective resolution of Service Desk tickets in adherence to Service Level Agreements (SLAs)Facilitate the onboarding process for new hires, including account provisioning and de-provisioning, with a focus on excellence in serviceDiagnose technical issues, leveraging available tools and adhering to established procedures and policiesInstall, configure, and maintain multifunction and thermal printers, ensuring operational efficiencyOversee network performance and security, implementing best practices for IT infrastructureManage and resolve issues with iOS, MacOS, Windows, and Android-based handheld scannersProvide support outside of standard working hours, including after-hours and weekends, as requiredQualifications:A minimum of two years’ experience in an IT support capacityComprehensive knowledge of networking principles, including configuration and troubleshooting techniquesHands-on experience with multifunction printers and thermal printersProficiency in administering iOS, MacOS, and Windows platformsExceptional problem-solving abilitiesExcellent communication skills, both verbal and writtenCapability to operate autonomously and collaboratively within a team environmentEducation:High School Diploma or GED equivalentPreferred Certifications:CompTIA A Network Security JamfPro CertificationWhat We OfferComprehensive benefits package for full-time employees including medical, dental, vision, pet insurance and legal insurance 401(k) with company match that is immediately vestedLife and ADD insuranceOpportunities for career growth with a dynamic companyTime away from work KEY COMPETENCIESLearning Agility - the willingness and ability to learn from experience, and subsequently apply that learning to perform successfully under new or first-time conditions.Drive for Results - Can be counted on to deliver on what is required to advance the company; takes ownership of work from start to 100% finished work, brings others along with focused intensityFunctional Skills - Possesses top level relevant, usable, experience and knowledge with the ability to establish themself as the best performer in the industry, at their role and levelCourage - Prioritizes actions and decisions that move the company forward without hesitation around moments of uncomfortableness; laser focused on the tasks at hand that makes any conflict that could get in the way of that an afterthoughtThoughtful - In-charge of the room, establishes clear directions in all forms of communication, inclusive, motivates, and in service to othersBusiness Athlete - Understands and can execute on and expand FreshRealm's competitive edge strategies, knowledgeable about current and future industry dynamics, knows the competition, winner#LI-Onsite