Description We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Call Center Agents. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls. You will play a key role in delivering a positive customer experience and resolving inquiries and issues in a timely and efficient manner.
Key Responsibilities Handle inbound and outbound calls in a professional and courteous manner. Provide accurate information and assistance to customers regarding products, services, orders, and inquiries. Identify and assess customers' needs to achieve satisfaction and ensure resolution of issues. Utilize effective communication and active listening skills to understand and empathize with customers' concerns. Document all interactions and maintain accurate records of customer accounts and inquiries in the database. Follow company policies and procedures to resolve customer complaints and escalate issues as needed to the appropriate department. Skills, Knowledge and Expertise High school diploma or equivalent; college degree preferred. Previous experience in customer service, call center, or related field is advantageous. Excellent communication skills, both verbal and written. Strong interpersonal skills and ability to build rapport with customers. Proficiency in using computer systems and navigating multiple software applications simultaneously. Ability to multitask and work in a fast-paced environment. Problem-solving skills and ability to think quickly on your feet. Benefits Disability Insurance Employee Assistance Program Employee Discount Flexible Schedule Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality. Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.