Data Entry Customer Service
Department: Pocket Ledge
Employment Type: Full Time
Location: Jersey City, NJ
Compensation: $18.50 - $28.00 / hour
Description
Position: Data Entry Customer Service
Company: Pocket Ledge
Location: Jersey City, NJ
Salary Range: $18.50 - $28.00 per hour (depending on experience)
About Pocket Ledge:
At Pocket Ledge, we're more than just a marketing company - we're your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we've been helping businesses like yours thrive in the dynamic world of marketing.
Job Description:
We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry Customer Service representative. In this role, you will be responsible for accurately inputting customer data into our systems while providing exceptional customer service.
Key Responsibilities

• Accurately input and maintain customer data in our systems.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide exceptional customer service and ensure a positive customer experience.
• Collaborate with the customer service team to address any customer concerns or challenges.
• Identify and recommend process improvements to enhance efficiency and customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.

Skills, Knowledge and Expertise

• High school diploma or equivalent.
• Previous experience in data entry or customer service is preferred.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-task and prioritize tasks effectively.
• Strong problem-solving skills and ability to work well under pressure.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
• Opportunities for professional development and advancement within the company.
• Vibrant office culture with a collaborative and supportive team environment.