PURPOSE AND SCOPE:

Primarily responsible for building FMCNA's image and brand association as a credible clinical leader through clinical engagement activities. Provides the organization with clinical insights that improve the ability to meet emerging customer needs. Provides clinical and product education and expertise. Acts as a resource to clinical staff on the proper use of assigned equipment/products.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides the organization with clinical insights that improve the ability to meet emerging customer needs.
• Provides up-to-date information on assigned product(s) to staff.
• Presents formal educational programs related to, but not limited to: concepts, complications, troubleshooting of various products and equipment, machine function, best demonstrated clinical practices, and optimization of clinical outcomes.
• Serves as a liaison between Clinical Support and Product Marketing to provide valuable feedback and input on product improvement and future enhancement features.
• Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts.
• Identifies clinical needs of assigned territory and communicates to applicable management.
• Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training.
• May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines.
• May provide clinical support for on-call periods.
• Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive working relationships.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by direct supervisor.
• May be responsible for training new hire Clinical Support staff, as needed.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.