IBMi Operator II

Position Overview:The IBMi (AS/400) Operator II will support our Cloud and Managed Service clients. The successful candidate for this position must have experience with IBMi support and operations, functions, and strong technical troubleshooting skills. This role is a full-time, rotating shift.

Key Responsibilities:

• Provide excellent client service.
• Perform Tier 1 IBMi operational tasks, including but not limited to the following:
• Manage and review user profiles, reset passwords, and manage authority levels.
• Monitor and respond to the System and QSYSOPR message queue.
• Monitor Job Scheduler. Respond to normal/abnormal system and job alerts.
• Monitor and review CPU, memory, and disk utilization performance reports.
• Printer management includes adds, deletions, and network configs.
• Verify scheduled backups complete successfully.

• Perform Tier 2 IBMi operational tasks, including but not limited to the following:
• Configure and maintain backup schedules and resolve backup failure events.

• Conduct client-requested save/restore activities.
• Manage system objects: Subsystems, job queues, output queues, etc.
• Maintain and continuously update runbooks and knowledge base articles.
• Assist in preparing incident reports for internal and external communication.
• Monitor and maintain device configurations (printers, controllers, lines, etc.)
• Configure, maintain and troubleshoot communications to/from the iSeries.
• Receive application messages and follow runbook or escalate.
• Perform IPLs on systems and confirm start/completion times.
• Participate in and/or perform PTF installations.
• Participate in disaster recovery failover testing.

• Become a critical part of our support organization by performing the following:
• Monitor the system service agents and ensure cases are created.
• Recognize, prioritize, and track cases based on SLA and operational impact.
• Resolve assigned support tickets and alerts to enhance client satisfaction.
• Categorize issues for escalation to appropriate technical teams.
• Track and update cases using Fresche’s ticketing system.
• Provide escalation status notifications for service-impacting events.

Requirements 

• Minimum 2 years of IBMi operations experience.
• Participate in after-hours escalations and 24x7 on-call shifts as scheduled.
• Follow company security policies, processes, and procedures.
• Experience with Microsoft Office products.
• As we handle sensitive client data, a background check is required.
• Ability to work in a fast-paced, cross-functional dynamic environment.
• Willingness to ask questions during uncertainty.
• Excellent written and oral communication skills.
• Experience in a client service role, working directly with clients.

Preferred Qualifications 

• Bachelor’s degree in computer science OR 2 years of related experience.
• Familiarity with ROBOT (Fortra Products)
• Relevant industry-recognized certifications.
• Experience with monitoring platforms such as Halcyon.
• Experience with Intel systems, Windows Server, and VMware.
• An understanding of the network OSI model.

• Knowledge about external storage in an enterprise environment.
• Experience with Microsoft Visio.
• Awareness of the ITSM service provider framework.
• Experience with ticketing systems such as Salesforce Service Console and Jira.
• Past managed service provider experience.

If you have worked on an IBMi (AS/400) platform and don’t have every skill listed above, we’d like to hear from you anyway.

Company Overview 

In Marietta, GA, Fresche Cloud, a business unit of Fresche Solutions is a fast-growing cloud solutions provider offering IBMi and Intel cloud, backup, DR, and manage services solutions. Our growth is fueled by our focus on bringing together technology, services, and engineering expertise to simplify and improve our clients' business operations. 

WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our clients, guaranteeing their success, and ensuring that 100% of our clients are referenceable. 

Our distinct company culture makes us a top employer, as well as a premiere choice for our clients for ten consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that these values are manifested at all levels of our organization. 

WHAT’S IT LIKE TO WORK AT FRESCHE?

Visit our Website and Apply Today: https://freschesolutions.com/careers/

FOLLOW US ON:LinkedIn: https://www.linkedin.com/company/fresche-solutions