Title: Operations Manager II

Job Location: Carmel, CA

Hiring salary range: $95,680.71 - $126,615.20 annual

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for an Operations Manager II in Carmel, CA.
Position Overview 

The primary responsibilities of the Operations Manager II involve hiring, training, management and supervision of the operations positions in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, and branch security. TheOperations Manager II implements Bank policy, procedures and security measures to protect the customer and Bank from losses and assures teller staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, leads the teller line in cross-selling and referring new business to the Bank. Assist Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Operations Manager will provide support, guidance, and training to branch staff on a routine basis.

Role and Responsibilities

• Leads and coaches the teller line in ways to bring new business to the Bank as well as recognizing financial needs of customers and cross-selling products and services to other areas of the Bank
• Supervises and coordinates schedules of tellers to ensure customer needs are met and all policies & procedures are followed
• Assist Branch Manager with direct oversight of the tellers and their processes; provide guidance and transaction approvals within assigned limits
• Directly manages all operations positions, including Tellers, Senior Tellers, Lead Tellers and Operations Supervisors
• Responsible for hiring, training, performance management and annual performance appraisals for all operations positions
• Provide Six Diamond Experience with each client interaction; excellence in customer service. Be friendly and courteous and exhibit a professional attitude and appearance at all times.
• Consistently balances cash drawer and vault cash accurately while maintaining a neat and organized work stations/desks
• Maintains teller and branch cash limits and coordinates cash shipments to ensure cash supply is adequate for individual branch’s needs based on legal requirements and business demand
• Accurately completes and submits branch reports, certifications and audits in a timely manner
• Promotes teamwork and works well with others
• Ongoing training of associates in customer service, banking procedures and regulatory requirements
• Assists Branch Manager and Branch Administrator with other duties and assignments as requested
• Fills in on the teller line, as needed
• Attends meetings and trainings when necessary
• Performs other duties and projects as assigned

Minimum Qualifications

• Two plus years of banking experience with previous operations, sales, new accounts, and teller experience
• Minimum one year prior experience in a supervisory role
• Must be knowledgeable in all areas of branch operations, banking regulations and security
• Previous sales and customer service experience required
• The ability to read bank statements as required
• Excellent verbal, written, and math skills required
• A general understanding of goals setting and staff development techniques required
• Extensive knowledge of every available bank product required
• Ability to perform his/her subordinates job function when called upon to do so
• Strong time management and organizational skills required
• Excellent/Professional communication skills (oral, written, presentation and listening skills)
• Excellent customer service and follow-up skills
• Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
• Ability to multi-task and utilize various computer applications at the same time to verify customer information
• Effectively deal with conflict management, coaching, counseling and development
• High school diploma; College degree strongly preferred