Position Overview:
The Assistant General Manager is responsible for overseeing the daily operations of the restaurant to ensure that guests have a positive experience which exceeds their expectations. They work closely with upper management to implement caring customer service, front of the house team policies and building upkeep. At Freestones, we value our team members and guests and expect the AGM to operate the restaurant with care and attention to details that impact all levels of our service.
We have created an Operations Manual which must be used by ALL shift managers and enforced by the manager on duty, which expands on the following best practices. When in doubt, please reach out to upper management for direction.
Responsibilities

• Always speak with guests to address concerns and solve problems.
• Follow training procedures for all new employees and retrain team members as needed.
• Create work schedules for restaurant staff.
• Assist in hiring employees who reflect company values.
• Handle discipline within the team with care, always following the “Firm, Fair, and Consistent” company policy.
• Shift cash management
• Oversee smooth operations during service hours and assist front of house staff, especially during understaffed shifts
• Make sure that bathroom checks are completed on time
• Be responsible for adhering to budgets
• Place orders for products and supplies
• Make sure that all service sidework, daily and weekly cleaning is completed
• Always complete a perimeter walk pre-shift and throughout the day to ensure that the grounds are clean and the sidewalks are safe
• Always complete a final walk through prior to opening and prior to closing
• Follow company policies at all times
• Be innovative and creative daily to find new ways for the restaurant to improve

Education & Experience

• Bachelor’s Degree in Accounting or Finance, preferred
• 3 years of relevant professional experience
• Strong Excel experience
• NetSuite experience is a plus

The Right Fit for the Team…

• Be able to work effectively in a highly collaborative team environment
• Be ready to “roll-up” the sleeves and get into the details
• Be detail oriented, organized and able to meet deadlines
• Have a high energy and positive approach to day-to-day tasks and challenges
• Have confidence to present recommendations
• Have excellent problem solving and analytical skills
• Be an effective communicator
• Have strong character and a high level of integrity

Benefits and Perks

• Ongoing Training; Hospitality, Food & Beverage, etc.
• Ongoing Private Event and Business Event Training
• Flexible Scheduling
• Growth and Advancement across our Restaurant group