About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Responsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience.
This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Chicago, IL.
Essential Duties & Responsibilities

• Provides exceptional customer service in a virtual environment
• Proactively identifies, researches, and resolves customer order discrepancies using various methods
• Pinpoints trends from customer contacts and reviews with appropriate ES or Delivery Manager
• Follows up with internal and external customers in an accurate and timely manner
• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
• Generates and records transactions relating to exhibitor payments
• Accurately performs all applicable data entry for Exhibitor Services
• Ensures successful production and/or delivery of complex customer needs across various Freeman services
• Responds to customer inquiries regarding products and services offered and facilitates basic upgrades
• Drives company results by suggesting additional items to exhibitors to meet their needs
• Works on site at events as needed

Education & Experience

• High school diploma, general education degree or equivalent.
• 1 year of experience in customer service

Travel Requirements
Travel up to 25%
What We Offer
Our part-time positions are not benefit eligible; however, these roles are eligible to participate in our company 401k program.
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.