Expert Knowledge Job Description

We are seeking a dynamic, caring, and hard working individual to join our team as a Sales Consultant. You will be required to learn and retain a vast amount of product knowledge as you will be assisting customers in determining the best solutions for their needs.

This position will be consulting both in the interactive showroom and over the phone. Importance is placed on creating and maintaining an excellent customer experience with clear, informative and detailed correspondence with clients, caregivers, referrals and coworkers.

If this sounds like you, please apply

Role Responsibilities

Sales

• Follow up correspondence with customers and referrals.
• Create and maintain a comprehensive database of all referral sources in provided CRM software.
• Monitor the Sales progress, identify shortcomings and propose improvements.
• Meet monthly sales goals as provided by management.
• Answer phones and help customers in the showroom.

Customer Service

• Routinely follow up with clients to ensure close of sale.
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems.
• Makes sure that sales orders are delivered in a timely fashion and according to the desires of customers.
• follow up with the client after every delivery to insure client satisfaction.
• Respond to complaints from customers and give after-sales support when requested.

Sales Operations

• Create timely estimates and communicate recommendations clearly with all involved parties.
• Collect payment from client.
• Create orders.
• Makes presentations to management which explain how to meet sales goals and talk about any new innovative ideas that management may have.
• Stay up to date on product knowledge through : Manufacture Rep in-services, product literature, Manufacture Websites, Webinars, YouTube videos, training classes.

Benefits

Paid Vacation

Paid Sick

Paid Holiday Pay

401K

Dental Insurance

Health Insurance

Vision Insurance

Clothing w / Logo Issued

Location

Hanover, MD

The Rental Agreement shall be on a monthly / weekly basis and will commence on the day of pick up / delivery. All Rentals are on a Auto Pay basis.

Credit card must be on file, and will be charged on the due date. If payment is not received within 5 days of due date, Freedom Mobility will charge an additional 5% late fee.

The Renter shall pay a monthly / weekly fee which is due and payable every 7 or 30 days, commencing on the date listed above.

The initial term ends when equipment is returned.

• The Rental Unit may only be used and operated in a careful and proper manner. Use must comply with all laws, ordinances, and regulations relating to possession, use, or maintenance of the equipment.
• The Renter shall pay Freedom Mobility full compensation for replacement and / or repair of any of the equipment which is not returned because it is lost or stolen or any equipment that is damaged and in need of cleaning or repair to return it to the same condition it was in at the time of rental.

Freedom Mobilitys invoice for replacement, cleaning or repair is conclusive as to the amount the Renter shall pay under this paragraph for replacement, cleaning or repairs.

Last updated : 2024-04-23