• Analyze and make recommendations for policies/procedures/processes in order to increase efficiencies and streamline project activities 
• Good communication and customer service skills are needed along with ability to coordinate effectively with individuals from multiple levels 
• Ensure compliance with all customers’ policies and procedures to include TASKORDs
• Ensure compliance with the enterprise service requirements to include CONOPS, account management, and system security plans
• Work closely with customers on onboarding, updates and troubleshooting issues with vulnerability scanning
• Provides customer support via phone, email, or messaging services to resolve issues and answer questions. This includes maintaining communication throughout the entire process, as necessary.
• Provides ideas for and integrates automation of repetitive project tasks and metrics collection through the use of scripts and assists with testing/implementation to production
• Performs engineering support and system administration of specialized cybersecurity applications and systems to include installation, configuration, maintenance, patching, and back-up/restore
• Provides knowledge in creation, editing, and management of scan policies, audit files, scan jobs, reports, dashboards, and custom content for specialized cybersecurity systems including but not limited to Tenable Nessus tools, web-based content, ServiceNow integration
• Provides tier 2 and 3 maintenance support for deployed cybersecurity technologies
• Identifies potential conflicts with implementation of any cybersecurity tools within the enterprise and develops recommendations to remediate these conflicts
• Provides ideas for automating repetitive project tasks and metrics collection using scripts and assists with testing/implementation to production

Required Qualifications:

• Active TS/SCI with Poly
• Minimum Education: B.S. or equivalent experience in related field 
• Minimum 5 years of relevant experience 
• The candidate should possess a working knowledge of Tenable product suite and vulnerability scanning
• A solid understanding of Windows and Linux systems administration, general operating system security practices, TCP/IP networking, and network security concepts is required
• The candidate should possess general understanding of ServiceNow
• Excellent organization, planning, and multi-tasking skills with attention to detail
• Excellent communication skills

Desired Qualifications:

• Knowledge of and proficiency in the use of AWS technologies
• The candidate possesses general understanding of ServiceNow
• Understanding of federal Cyber Security Guidance such as NIST SP 800-37 – Guide for Applying the Risk Management Framework to Federal Information Systems and NIST 800-137 – Information Security Continuous Monitoring (ISCM) for Federal Information Systems and Organizations
• Ability to function in a fast-paced environment and effectively manage multiple tasks simultaneously; coordinating resources and ensuring scheduled goals are met
• Ability to effectively interact with various levels of senior management is necessary
• Ability to make decisions and resolve problems effectively – seek out information and data to evaluate, prioritize and formulate best solution or practice
• Must be able to multi-task, work independently and as part of a team, share workloads, and effectively operate with sudden shifts in project priorities
• Understanding of automation and scripting technology capabilities