Summary:

The Project Manager, Servicing position will provide leadership, vision and collaboration across business and technology partners to successfully design and implement business process changes and technology solutions to fulfill business objectives. This position will implement process and project management methodology, tools, and standards to engineer, integrate and, in collaboration with technology agile development teams, implement automated business process capabilities and workflows. This position is responsible for initiation, planning and execution of projects while monitoring and controlling the project lifecycle processes. This position is responsible for directing project team resources, managing project risk, and ensuring delivery against stated project, business, and financial metrics.

Essential Job Duties and Responsibilities:

• Lead business process engineer and/or re-engineer initiatives using DMAIC methodology with completion of business process flows in Blueworks tool.

• Lead collaboration with business owners, IT, and Finance to define project objectives, scope and create the cost benefit analysis, capacity plans, and forecasts.

• Create and maintain project plans in Smartsheet.

• Develop, analyze, and manage additional project management documentation to manage communications, risks, and issues.

• Manage and direct the project throughout the life cycle, aligning project resources to achieve goals and ensuring established timelines are met.

• Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations.

• Coordinate with business owner, subject matter experts and IT Product Owner to document requirements, acceptance criteria, user acceptance test plans, and defect tracking.

• Develop and maintain productive working relationships with project sponsors and teams.

• Motivate team members and sponsors to accomplish goals and timelines.

• Lead meetings and distribute information to project members and project stakeholders.

• Identify risks, develop mitigation plans, and remove obstacles to project success.

• Lead executive level project status review sessions with the project sponsors and executive management.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Business Engineering: Can successfully lead team through process review leveraging DMAIC model and tools to define problem statement, gather data and metrics measurements, analyze root cause, implement tailored solutions, and establish control parameters to maintain desired metrics post initiative/project closure.

• Project Planning and Tracking: Integration Management – Can successfully integrate planning tasks across multiple spaces within and across LOBs. Resource Management - Identifies and negotiates resource needs for projects. Successfully ensures business counterpart readiness activities are complete and takes ownership for entire end-to-end project.

• Issue / Risk Management: Resolves issues through mediation, negotiation with project team, or escalation with Project Sponsor. Escalation Management - Knows when/what to escalate and to whom. Demonstrates ability to prioritize issues on the critical path accounting for multiple factors. Understands subject matter to facilitate meaningful issue and risk discussions.

• Financials / Budgets: Understands the cost elements and target benefits that are included in a project budget that make up the project cost benefit analysis. Provides input/manages the completion of the project cost benefit analysis. Proactively seeks understanding of project target variances and influences timely resolution.

• Professional Development Skills: Has excellent skills such as oral and written communications, personal credibility, teamwork and collaboration, work planning, and estimating. Communicates confidently with executive management. Provides proactive communications to key stakeholders and project work teams. This role is cross-functional and requires a strategic thinker comfortable with cross-departmental alignment and communication.

• Business Value Delivered: Scope Prioritization - Ability to manage project scope and work with the team to recommend options. Ability to document project goals and related metrics tracking to ensure benefit realization.

• Manage and Support People: Proactively provides constructive performance feedback on project resources as well as seeks feedback on his/her own performance. Motivates team members to get the best results. Global management, time zones and offshore resource coordination.

• Dealing with Ambiguity: Defines, discovers documents, or standardizes processes as appropriate. May be hands-on or leveraging others to clarify or resolve process gaps. Follows through to completion with an eye towards repeatability.

• Decision-Making: Empowers the project participants and leads to make quality decisions in a timely manner. Ability within team to assess situations and make appropriate, effective, timely project decisions. Accepts accountability for decisions. Makes decisions in a timely manner, sometimes with incomplete information and under tight timelines and pressure.

Education and/or Experience:

• B.S. or B.A. or equivalent work experience required; advanced degree or PMP certification beneficial.

• Four (4) years of project management experience leading project teams across business re-engineering and business implementation of technology enhancements.

• Four (4) years of mortgage specific experience is required with experience specifically in servicing highly preferred.

• Experience in running projects leveraging waterfall and agile SDLC methodologies.

• Process engineering experience utilizing DMAIC methodology and tools is required.

• User acceptance testing and release management experience is desirable.

• Business change management experience is desirable.

• Knowledge of systems development lifecycle and agile methodology is required.

• Knowledge of Word, Excel, PowerPoint, Process Flow tools, and Project Planning tools is required.

• Experience specifically with Smartsheet and Blueworks is desirable.

Certificates, Licenses, Registrations:

PMP Certification highly desirable but not required.

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.