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Child Support Enf Aide

Freeborn County

Albert, MN | Full Time

$42k-54k (estimate)

2 Months Ago

Child Support Enforcement Aide

Minnesota Merit System

Albert, MN | Full Time

$41k-52k (estimate)

2 Months Ago

Child Support Enf Aide

Freeborn County Albert, MN

$42k-54k (estimate)

Full Time 2 Months Ago

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Freeborn County is Hiring a Child Support Enf Aide Near Albert, MN

Position Details
This position utilizes the Prism computer system to establish, maintain, and enforce court orders for collection of child support, and assess cases for compliances. This position coordinates case management and/or enforcement activity with Child Support Officers to determine if additional enforcement or modification is appropriate. This position educate and communicates with clients to assist them in becoming proactive in the management of their child support case.

Duties and Responsibilities

Case Initiation Maintenance.
Enforcement of child support.
Provides case analysis and court order compliances.
Provides clear and concise communications and collaboration.
Manages projects and case maintenance.
Provides data base access and technical knowledge.

• Communicates regularly with supervisor and co-workers. Updates with client concerns and documents. • Creates, generates, and distributes reports.

Assists in implementing program changes as mandated by the legislature and the

Department of Human Services.

Handle case correspondence and performs necessary case maintenance.
Prepares monthly caseload statistics for supervisor to ensure that program deadlines are

met.

Responds to written and phone inquiries from custodial and non-custodial parents, other

staff, counties, states, attorneys and payers of funds.

Coordinates with the Department of Corrections and various treatment facilities to verify

status and anticipated completion dates for non-custodial parents, when applicable.

Monitors on-going accounts for compliance with court orders and recommends action with

regard to delinquent accounts.

Analyzes accounts by calculating support due, support paid, reviewing payments to ensure

that balances are correct and reviews accounts to ensure that billing information is correct. • Audits the files, ensuring that court order and judgements are docketed correctly.

Researches a vast range or corroborating databases to verify and obtain current drivers’

licenses, wage match, address and employer information for the custodial and noncustodial
parents; researches public assistance status, Social Security information and any
related child support cases.

Investigates the identity, location and financial status of absent parents by making telephone and written inquiries to individuals and agencies reviewing relevant case files.
Interview applicants to obtain factual information in completing necessary paperwork and to

open and maintain IV-D case files.

Evaluates and processes caseload in order to proceed with legal action in proper

jurisdictions, including counties throughout Minnesota, and other counties through interstate
processes, by identifying and obtaining sufficient documentation required for child support
officers to establish court orders for child support or paternity, or proceed with support
enforcement actions.

Requests paternity affidavit and/or financial statements from custodial parents/ noncustodial

parent in person, by phone and/or through written correspondence.

Reviews court orders establishing support payments and updates the computer system

which generates billings, case management reports and statistical reports.

Answers phone calls, returns messages, and schedules appointments for clients.

While these are the primary focus of the position, we believe strongly in teamwork and employees will be
called upon to perform a variety of duties as part of their role with the County.

Position Requirements

Knowledge, Skills and Abilities

Ability to work with limited supervision to carry out the established objectives of the job;
Ability to analyze problems, describe problems to state helpdesk staff and implement

recommended solutions;

Ability to establish and maintain effective working relationships with vendors, state helpdesk,

co-workers and agency administration;

Ability to effectively explain the operations of systems to new and existing department staff;

ability to organize and conduct training when changes are implemented;

Ability to handle frequent procedural changes and client personal and financial crises;
Ability to accurately and rapidly process detailed information and locate errors and omissions

that could impact department operations; • Ability to establish and maintain accurate and systematic records;

Ability to communicate effectively orally and in writing.

Education and Experience

Requires a high school diploma;
Three years of increasingly responsible clerical experience or experience working with the

public.

Licenses/Certifications
This position will require the acquisition and maintenance of the following additional certificates/licenses:

Certifications for access to state systems
Must be Merit System certified

Equipment and Tools

Office equipment and technology

Physical and Mental Requirements Positions in this job typically require: prolonged periods of sitting. The job requires feeling, manual
dexterity, grasping, talking, hearing, typing, and seeing. There is frequent exposure to computer
keyboards and display screens. This position requires intermittent exertion up to 50 pounds of force and
the ability to lift, carry, push, pull and move objects. This position must occasionally work with a high level
of detail or deadlines. There is occasional exposure to pressure from department staff to resolve
problems quickly.

The physical demands described here are representative to those that must be met by an
employee to successfully perform the essential functions of the job. Reasonable
accommodations can be made to enable individuals with disabilities to perform the
essential functions.

Working Conditions
Work is performed in an office environment with direct client contact in the office. There is some exposure
to hostile, aggressive and uncooperative persons.

The work environment characteristics described here are representative to those an
employee encounters while performing essential functions of this job. Reasonable
accommodations can be made to enable individuals with disabilities to perform the
essential functions.

Competencies Common to All County Positions

Develop, maintain a thorough working knowledge of, and comply with all departmental and

applicable County policies and procedures

Demonstration by personal example the spirit of service, excellence, and integrity expected

from all staff.

Develop respectful and cooperative working relationships with co-workers, including willing

assistance to newer staff so job responsibilities can be performed with confidence as quickly
as possible.

Confer regularly with and keep immediate supervisor informed of all important matters which

pertain to the applicable job functions and responsibilities.

Represent Freeborn County in a professional manner to the public, outside contacts and

constituencies.

******You must complete both the Freeborn County and Merit applications. Completed applications along with cover letter and resume are due by 12:00 PM Friday, April 5th, 2024. Starting pay $25.26.

Please call 507.377.5400 with any questions.

You can find the Freeborn County application atwww.co.freeborn.mn.usand the Merit application athttps://www.governmentjobs.com/careers/mnmeritsystem

FREEBORN COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)