Overview

The primary function of the Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. 

Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team.

We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment! 

The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired. 

Responsibilities

Essential Duties and Responsibilities:

• Respond to incoming calls efficiently and effectively with the highest level of quality service.
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
• Answer general questions from patients with courtesy and patience.
• Confirm, schedule, and reschedule appointments, as necessary.
• Follow up with patients on scheduled appointments
• Update patient demographics.
• Collect and verify insurance information
• Make outbound calls to patients and clinics.
• Handle online appointment requests.
• Handle email inquiries.
• Task messages to clinics.

Skills you will bring to succeed:

• Excellent customer service and communication skills
• Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
• Bi-lingual (English/Spanish) preferred (but not necessary)
• Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
• Ability to handle multiple inbound calls in a fast-paced, challenging environment.
• Ability to multitask and navigate several systems at the same time.
• Positive cheerful attitude.
• Demonstration of critical thinking skills.
• Excellent time management skills.
• Ability to prioritize tasks.
• Work collaboratively & courteously with all other departments to ensure a positive patient experience.
• Perform various administrative functions and other duties/projects as assigned.

Qualifications

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The shift(s) we are currently hiring for:

Monday through Friday 8:00AM - 4:00PMCandidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, and work well in a fast-paced environment.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!

We will honor your experience with competitive pay, comprehensive benefits, significant eye care discounts, continuing education allowances, 401(k), and many other employee benefit programs.