This Full-time Opportunity will work 80 hours bi-weekly.

 Benefit Package that includes Medical/Dental/Vision insurance, Life Insurance, Short and Long Term Disability

403B Retirement Savings Program and Paid Time Off. 

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

The Pre-Access Scheduling Specialist is required to maintain a working knowledge of all areas and modalities of the Centralized Scheduling Department. This position is responsible for the scheduling, pre-registration of patient appointments, and collection of patient demographics to include the referral and insurance authorization requirements to provide maximum financial reimbursement.

Example of Essential Functions:

• The Pre-Access Scheduling Specialist position is responsible for the functional aspects of the job while providing above all superior customer service.
• They will be in communication with patients, physician offices, and ancillary departments within the organization to accurately complete patient information/demographics. They will schedule new appointments, reschedule existing appointments, and work with departments and physicians’ offices to arrange urgent tests.
• They will demonstrate expertise to ensure tests are scheduled accurately and in accordance with departmental guidelines to include patient instructions and test preparation.
• They will request orders, as well as any other required paperwork necessary to complete the patient’s appointment.
• They will be required to meet and maintain the quality registration metrics and collection goals set forth by the Management team.
• They will also be required to do calculation of patient financial estimates and collect the patient’s financial responsibility over the phone.

Required Knowledge, Skills and Abilities:

• Proficiency in the use of computer software to include keyboarding navigation, ability to operate a copier, fax machine, 10 key calculator and printer.
• Excellent verbal and written communication skills in order to effectively interact with patients, customers, employees and Senior Leaders. Must demonstrate the ability to follow verbal and written instructions.
• Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
• Must demonstrate ability to manage time, deadlines, multiple request and priorities, maintain productivity and exercise good judgment with minimal supervision.
• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information.

Minimum Education, Training, and Experience Required:

• High school diploma or GED required. Some college coursework preferred (Business/Health Sciences)
• One year hospital experience in the areas of registration and / or patient accounts or experience in a physician’s office practice required.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

_XPerformance of job does not require patient contact

Physical Demands:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

A. Bloodborne Pathogens Exposure Risk: Category B – MAY have exposure to blood or body fluids.

Reporting Relationship:

Reports to Supervisor, Pre-Access