Job Summary

Under the direction of a Director, the Practice Transformation Specialist is dedicated to overseeing the development and delivery of end user onboard training, Electronic Health Record policies, competencies, and workflow integration of quality program requirements. Primary responsibilities include oversight of projects vital to practice transformation, practice acquisitions, and new program expansion. This key position will be collaborating with IT analysts, clinicians, and end users in support of system upgrades, data collection needs, and patient centered medical home. Responsible for data driven continuous improvement initiatives regarding quality performance, clinical outcomes, and IT system optimization.

This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Essential Functions:

Oversight of strategic alignment and utilization of resources:

• Project Specialist to support physician practice transformation and acquisition efforts

• Implements Frederick Health Medical Group (FHMG) centralized best practice standard operating procedures in alignment with diverse initiatives and programs

• Collaborates and supports PCMH transformation team to develop best practice standard work for review

• Specialist in coordination with Frederick Health Medical Group management, IT support and clinical staff systems to ensure process changes and development of future workflows are appropriate and increase efficiency

Education and Training

• Establishes quality measure performance and competency benchmarks

• Ensures sustainable model for new user onboard training 

• A high level of understanding of NextGen clinical EMR with clinical user’s experience.

• Leadership of a physician practice super user program on-going development and goal achievement.

Leadership & Management

• Assists with communicating changes in workflow and best practices during system upgrades and program changes

• Maintains development and leadership Frederick Health Medical Group Super User Program to support continuous education and training efforts

• Collaborates with hospital leadership, physicians, clinicians, PI, Quality, end users, vendors and associates to support the development and deployment of electronic applications or new functionality

• Ability to define problems, investigate obstacles, gather relevant information, engage other key stakeholders and provides a workable solution.

Other Duties as assigned

• Supports Director of Patient Analytics and Quality Performance with implementing new business opportunities and strategies for organizational growth and profitability.

Required Knowledge, Skills and Abilities:

• Clinical informatics education and training experience required 
• Physician office patient contact experience required
• In depth understanding of NextGen clinical EMR applications

Minimum Education, Training, and Experience Required:

• Bachelor’s degree preferred or related experience 
• Lean Six Sigma Green Belt preferred
• Two years of physician practice clinical operations experience.

Patient Contact:

Position does not require patient contact.

Physical Requirements:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

Bloodborne Pathogens Exposure Risk: Category B – MAY have exposure to blood or body fluids.

Reporting Relationship:

Reports to Director 

 Disclaimer:

The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.