Front-End/Customer Service Relief Assistant Manager

We are looking for a motivated, fast paced leader to take on this key support role. This position has a great pathway for career growth with Fred Meyer.

Position Summary:

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

 Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service

 Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases

 Provide peer coaching for all cashiers following best practices

 Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements

 Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required

 Monitor the 15-minute chart and schedule

 Audit Playland operational standards

 Promote and follow Company initiatives

 Respond to verbal customer comments/complaints/requests

 Complete customer incident and associate incident/accident report forms

 All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”

 Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

Leadership behaviors needed to successfully perform this position are:

 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

 Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

 High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer cashier experience and one-two years related retail experience; or combination of relevant education and experience.

 Minimum 18 years of age/19 in Idaho/ 19 years in Alaska if selling tobacco

 Ability to pass drug test

 Ability to work in a fast-paced environment

 Ability to work weekends on a regular basis

 Ability to travel independently on a rare basis

 Maintain confidentiality

 Accuracy/attention to detail

 Ability to organize/prioritize tasks/projects

 Valid driver's license

 CPR/first aid certification

Job Type: Full-time

Pay: $22.13 - $26.13 per hour

Expected hours: 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Work Location: In person