Essential Duties and Responsibilities

Ensures proper vehicle tear downDetermine repair time allotments and required labor operationsMakes accurate repair/replace decisionsAssess and applies pre-existing damage, completes accurate total loss evaluationsNegotiates agreed price with shop decision maker and sets time bound expected completion date per Loya insurance standardsReview and assess the validity of all supplement requestProactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair processMaintains accurate vehicle’s cost of repair estimate and explains claims/repair processCompletes timely estimates, supplements, and inspectionsNegotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yardAdhere to our fleet policyProvide extraordinary customer service to all parties involved in the claims processOther duties as assigned by management or as needed.