Interpret the insurance policy and determine if coverage is afforded
Ensure we fulfill our obligations to the policy holder
Offer customer service to both our internal and external customer
Investigate losses to determine cause, scope, and extent of damages and/or liability
Identify, configure and properly evaluate the loss vehicle value
Handle conflict resolution
Follow all directives, policies, and procedures set by Fred Loya Insurance
Comply with claim handling procedures and best practices
Issue claim payments on a timely basis
Other duties as assigned by management and as needed