Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!

Our award-winning Fred Anderson Toyota of Charleston location is looking for sales appointment setters/BDC reps. Why work with us?

• 5-day work weeks - CLOSED ON SUNDAYS
• Flexible Saturday shifts
• No prior automotive experience needed - Training is provided
• Competitive pay plans with base bonus

Our sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.

What we offer:

· A culture of caring, belonging, and respect for everyone

• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:
· Answer customer calls and establish follow-up with sales appointments
· Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
· Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
· Provide customers with product information and direct them to appropriate dealership resources
· Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
· Utilize CRM tracking system daily
· Walking the lot to stay up to date on inventory
· Assisting with getting vehicles fueled up and over to our detail departments

Qualifications:
· Prior customer service experience
· Excellent teamwork skills
· Positive and hardworking demeanor
· Strong computer skills with the ability to use computer software
· Eagerness to improve and collaborative attitude
· Time management skills
· Strong listening skills with ability to build rapport with others
· Organizational skills
· Valid Driver’s license with acceptable motor vehicle record
· High school diploma or equivalent

Job Type: Full-time

Pay: $4,000.00 - $6,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• No experience needed

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)
• Lead generation: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Phone etiquette: 2 years (Preferred)

Ability to Relocate:

• Charleston, SC 29414: Relocate before starting work (Required)

Work Location: In person