We will earn our customers' business every day, by being the very best at what we do.

FRANKLIN SAVINGS BANK

Functional Position Description

Personal Banker (Part-Time)

Non-Exempt

Service Criteria

All individuals holding positions within Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB’s Pledge of Excellence. The Pledge of Excellence describes standards of conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.

Purpose

Following the bank’s Mission and Vision, the goal of this position is to provide efficient, accurate and professional service to new and existing customers. Service will be provided with a consistent level of quality service, recognizing the need to retain and expand our customer relationships. 

This position is accountable to the Branch Manager. 

Duties and Responsibilities

· Adhere to all operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets. 

· Drive efforts in the branch to identify and implement a positive overall customer experience which will build customer loyalty and add value.

· Present a positive, friendly and professional image to customers and fellow employees.

· Identify sales opportunities and make referrals which support the sales efforts of the bank. 

· Satisfactorily complete required compliance training and comply with all regulations which apply within the scope of the position. 

· Receive checks and cash for deposits, verify amounts, examine checks and cash for validity, ensure all transactional documents are properly endorsed and/or signed.

· Properly identify customers to protect both the customer and the bank from loss. 

· Determine proper funds availability based on regulatory requirements and complete hold notices as needed.

· Use all sales tools, including profiling customers’ needs through the use of various technologies to ensure a consistent and valued customer experience. 

· Responsible and accountable for maintaining an awareness of the features and benefits of the bank’s products and services. Must be able to effectively explain features and benefits.

· Promote and explain other services such as consumer loans, IRA’s, certificates of deposit, safe deposit boxes, investment services, etc., while complying with disclosure requirements, regulations and consumer privacy policies.

· Refer customers to the proper individual or department for services that cannot be resolved at the front line.

· Deepen customer relationships by effectively cross-selling bank products and services.

· Resolve account service issues and respond to customer inquiries promptly and efficiently.

· Responsible for buying and selling cash from the vault, ensuring cash drawer limits are not exceeded and cash drawer is locked whenever the personal banker is not in close proximity.

· Responsible for balancing cash drawer daily, adhering to retail balancing guidelines.

· Maintain currency logs and customer relationship management systems with appropriate information.

· Ensure work station and customer supply areas are well stocked and clean.

· Provide for the proper security of non-public personal information (NPPI).

· Promote team efforts in all areas.

· Perform customer transactions including but not limited to the following:

o Process deposits and withdrawals.

o Accept loan payments.

o Count and roll loose coin.

o Issue bank checks and money orders.

o Cash checks.

o Perform credit card cash advances.

o Process night and mail deposits.

o Assist with ATM balancing and coin machine servicing.

*Note: The duties outlined are representative only and are not intended to include all possible assignments to this position or position classification. Additional duties may be assigned.

Skills/Experience/Training

· High School Diploma or equivalent is required.

· No prior experience is required although there is a strong preference for individuals who have prior retail sales and customer service experience.

· Must possess strong interpersonal skills and communicate effectively both verbally and in writing.

· Maintain strong knowledge of bank products and services.

· Exhibit tact and diplomacy.

· Good organizational skills.

· Must have a valid driver’s license as travel from time to time may be necessary.

· A pre-employment evaluation may be required.

Working Conditions

Moderate physical effort and occasionally demanding work requiring dexterity, visual attention and application as needed for the operation of front-line computer terminals, drive-up windows, personal computers and various other types of office equipment.

Some physical effort and lifting are required with the handling of materials and supplies, including the transport of coin and currency to and from the vault.

Involves continuous standing and/or walking.

Well lighted and ventilated office environment.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential functions (as listed) either unaided, or with the assistance of reasonable accommodations, to be determined by management on a case-by-case basis.

This job description represents an overview of the essential functions of this position. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the bank. 

Franklin Savings Bank reserves the right to change the job duties as business requirements dictate. Employees will be expected to perform other reasonably related duties as may be required by Management.

Every employee works for Franklin Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the bank, even if doing so requires actions and responsibilities not listed in the above job description. 

Job descriptions are not intended as, and do not create, employment contracts. The bank maintains its status as an at-will employer. 

Equal Opportunity Employer/Veterans/Disabled