23 Client Services Manager Jobs in Somerset, NJ
Franklin Food Bank is Hiring a Client Services Manager Near Somerset, NJ
Job Summary: The primary function of the Franklin Food Bank Client Services Manager is to manage the client choice market and reception. This position will be responsible for the overall engagement and experience of the clients and volunteers. The Client Services Manager will report directly to the Program Director and will supervise a staff of coordinators and administrators.
Responsibilities:
- Enhance the overall client and volunteer experience through regular and targeted engagement
- Work with Client Services team on scheduling client appointments, coordinating client intake, and providing general client information
- Coordinate, delegate and supervise volunteer work assignments in the market
- Participate in daily meetings with the Warehouse team to discuss food inventory and distribution
- Collaborate with Warehouse team on weekly food purchasing
- Enter daily market and reception data information - # of clients, amount of food
- distributed, etc.
- Prepare regular data reports and analysis for Program Director and other department leaders
- Assist with market responsibilities including, but not limited to, stocking, cashier,
- signage, and sorting
- Administer annual client and volunteer focus groups and surveys
- Address client and volunteer related issues
Management:
- Must be able to lead with both empathy and accountability
- Must have excellent organizational and time-management skills
- Must be self-directed in managing day-to-day tasks
- Must be able to supervise, coach, and assign tasks to staff and volunteers
- Must be able to multitask
Communications:
- Must possess excellent oral and written skills
- Must possess strong interpersonal skills
Problem-Solving:
- Must be able to provide timely and thoughtful recommendations and/or solutions to problems
- Must show flexibility and adaptability to shifting challenges or opportunities
Qualifications & Requirements:
- Bachelor’s degree preferred (or demonstration of significant on-the-job, relevant
- experience)
- Hospitality and customer service experience a plus
- 2 years management experience
- Proficiency in Microsoft Office and Google Workspace
- Familiarity with CRM software programs
- Bilingual (Spanish speaking required)
HOURS/SCHEDULE/COMPENSATION:
- Full-time, onsite position (some Saturdays)
- $45,000 - $55,000 annually
- Health, Dental, Vision insurance
- Paid time-off
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Summary
Full Time
$100k-129k (estimate)
04/23/2024
08/20/2024
franklinfoodbank.org
Somerset, NJ
<25
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The job skills required for Client Services Manager include Customer Service, Client Service, Problem Solving, Scheduling, Microsoft Office, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
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