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POSITION SUMMARY
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
The Customer Care Specialist is primarily responsible for providing a high level of customer satisfaction by promoting participation in energy efficiency programs. This position is also responsible for addressing and resolving customer inquiries, problems, and complaints in accordance with company policies and procedures. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
POSITION REQUIREMENTS
Education and Experience
Required Skills, Knowledge and Abilities
Licenses & Certifications
Travel Requirements
Estimated Wage Range: Available upon request.
Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Full Time
$42k-53k (estimate)
08/03/2023
06/09/2024
franklinenergy.com
LANSING, MI
200 - 500
1994
Private
PAUL SCHUELLER
$200M - $500M
Franklin Energy is a utility management firm that provides energy efficiency and grid optimization solutions for the residential sector.
The job skills required for Customer Care Specialist I include Customer Service, Communication Skills, Billing, Microsoft Office, Customer Care, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist I positions, which can be used as a reference in future career path planning. As a Customer Care Specialist I, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist I. You can explore the career advancement for a Customer Care Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.