This position works in a team environment to provide operational and customer support for all digital banking and treasury management products and services.A high level of customer service, attention to detail, technical and problem-solving skills are required to provide quality service.Products and services supported include but are not limited to retail and business online banking, mobile banking, online bill pay, ACH, online wire origination, remote deposit capture, positive pay, and lockbox.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides superior support to customers and bankers by demonstrating deep product knowledge of all online banking, mobile banking, and treasury management products and services; including online bill pay, ACH, online wire origination, remote deposit capture, positive pay, and lockbox.

• Ensures successful onboarding of treasury management products and services.

• Responsible for fielding, troubleshooting, and supporting customer and banker questions related to treasury management products and services.

• Process maintenance requests for treasury management products and services.
• Assist in research and completion of Requests for Proposal (RFP).
• Engage in deep and meaningful conversations with treasury management customers to grow quality banking relationships.
• Provide proper escalation of system issues impacting online and treasury management products.

Qualifications:

• Minimum of two years related experience in electronic banking, treasury management support or bank operations.
• Fiserv Premier banking system preferred.
• Accredited ACH Professional (AAP) accreditation preferred or willingness to obtain.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)