Position Summary

An Operations Representative is an entry level position that focuses on the movement of commodities from one city to

another anywhere in North America. FSL is a split model, meaning you are responsible for your segment of each

transaction. As an Operations Representative, you will be the daily face of FSL to our customers.

Roles & Responsibilities

● Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking,

reviewing available loads, and ensure overall execution.

● Focus on accuracy and timeliness while building loads for our customer account(s)

● Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network

● Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups,

deliveries, and while obtaining accurate tracking updates

● Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations

with a drive for continued educational opportunities

● Consistently working towards expanding your relationship with your customer contacts by delivering timely and

professional communication

● Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility,

and other attributes that will get the best possible rate

Skills & Qualifications

● Analytical - The ability to use reasoning skills to solve problems, to negotiate rates, and sell services

● Innovation - Leverage technologies and forward thinking to build relationships with customers

● Integrity - To be self driven and conduct oneself in a professional manner with team members and customers

● Partnership - Ability to effectively work in a team environment to achieve individual, team and company goals and

objectives through exceptional customer service skills

● Reliability - Exceptional attention to detail and punctuality

● Work Environment - Ability to perform job duties with a high sense of urgency in task accuracy and completion

● Intermediate computer skills (ability to navigate internal sites and customer portals)

● Excellent verbal and written communication

Education & Experience

● High school diploma or higher (Prefer Associates or Bachelor’s degree)

● Minimum of 2 years in customer service

● Prefer understanding of transportation industry

• Health Insurance
• Health Savings Account (HSA) and Employer Matching
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Voluntary Life Insurance
• Employer Paid Short-Term Disability
• Long-Term Disability
• Accident Coverage
• Hospital Indemnity Coverage
• Telemedicine
• 401(k) and Employer Matching
• Paid Time Off
• ESOP

Fraley and Schilling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.