Job Description

About the Role : Fragomen,an AmLaw 100 firm and the leading immigration services provider, is seeking a Questionnaire Configuration Specialist, who will be tasked with analyzing, building and executing electronic questionnaires that interface with our client portal and internal database within various proprietary web-based applications.

Overall responsibilities include : client and legal team facing communications, configuration specification gathering and implementation, requirement / data analysis and validation of process.

This position is open to remote or hybrid associated with Fragomen's US locations.

How will you make a difference as a Questionnaire Configuration Specialist at Fragomen?

Convey our build standards and process to guide stakeholders and develop a partnership in this endeavor.

• Define and analyze functional requirements and configuration specifications.
• Design the questionnaire to meet business, product and maintenance strategies, goals and requirements.
• Develop and maintain a functional design document (configuration spreadsheet) for each request.
• Conduct QA. Prepare communication plan to have requestor complete UAT process.
• Partner with other departments as needed for a successful implementation (Onboarding, Application Support, Adoption, etc.).
• Manage ServiceNow tickets quickly and efficiently meeting or exceeding all SLAs.
• Provide Tier 2 support to troubleshoot issues with regards to questionnaire configuration. Escalate to development if needed.
• Report status of all tasks through various communication channels.
• Draft change announcements describing the new builds and what has changed in existing questionnaires.
• Identify preventable issues and take proper steps to resolve or escalate to resolution.
• Determine and recommend efficiencies / process improvements to streamline processes.
• Ensure all questionnaire builds comply with Fragomen security / data privacy standards.

Leverage your valuable skills and experience to make an impact at Fragomen :

• Prior business immigration experience is preferred
• High business analytical skills and attention to detail
• Ability to identify risks and issues, propose solutions and appropriately escalate with discretion.
• Strong technical aptitude with the ability to learn new applications / concepts quickly
• Experience utilizing the ServiceNow platform - especially skills related to building questionnaires and processing incident ticket - is a nice to have skill
• Excellent communication, customer service and time management skills.
• Ability to learn new tasks and deliver results with reduced turnaround times.
• Ability to work under pressure, meet scheduled deadlines, be flexible and adaptable at changing priorities.
• Ability to explain technical processes to legal teams and other non IT departments as needed.
• Able to take ownership of assignment and see it through to real impact
• A self-starter who’s comfortable working autonomously
• Microsoft application suite knowledge

Knowledge in the below areas would be beneficial :

• Agile business analysis methodology
• Form.io form building platform experience
• Javascript or other basic programming experience

Benefits :

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes :

• 22 PTO days Federal holidays
• Medical, Dental, and Vision plans FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen :

Please take time to read , explore the we do for our clients, and review the standard we offer. You can find all the material to the right of this page.

Last updated : 2024-04-27