Company Description

Multifamily Property Management

Job Description

POSITION SUMMARY

The Director, Property Operations provides Executive leadership to a Portfolio Manager group. This role is directly responsible for managing a group of assigned assets and is accountable for all operations of the assets in their inventory, all on-site employees and enforcing all Company policies, procedures and internal operations. The overall objective of this role is to meet the expectations of each Client, based on the respective operating budget and Management Agreement.

Minimum Pay Rate (salary) -$150,000
Maximum Pay Rate (salary) - $175,000

SUPERVISORY RESPONSIBILITY:

This position manages a minimum of 2 Regional Portfolio Managers in addition to own portfolio and is responsible for providing oversight as to the hiring, training, mentoring and evaluation of these employees.

DUTIES AND RESPONSIBILITIES:

Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification. Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.

• Assists the Sr. Director group in company-wide and/or ownership group projects.
• Committee Involvement- Providing support and contributions to the efficient operation of the organization. Including but not limited to communication of information and assisting executive leadership in the decision-making process by providing needed information.
• Ownership Lead- Supports and communicates with the client directly in regards to portfolio information, reports, and training. Additionally, representing the client's best interest by organizing and communicating with the portfolio support staff (PM/Site Teams) in determining the right approach to achieve overall client goals.
• New Business Development- Establishing rapport and arranging and or attending meetings with potential new clients and communicating with and assisting the Acquisitions Department.
• Monitoring compliance for Portfolio Manager Group- Ensure compliance with FPI Key Performance Indicators (KPIs) as well as other communicated company standards and procedures.
• Engage in Global Initiatives- Support and assist in internal campaigns that seek to improve an organization's work environment, company culture, or overall business strategy.
• Overseeing day to Day Business Activities- Align teams, set goals, executive initiatives, and improve processes- helping the organization to run efficiently and effectively. Determine ways to decrease costs, increase revenue, and improve overall asset and or portfolio performance.
• Prepare and Support the Portfolio Manager Group in completing comprehensive budgets including the review of Revenue and expenditure reporting.
• Employee Coaching and guiding employee Development. Conducting Performance Reviews for the Portfolio Manager Group. Including providing constructive criticism, praise, monitoring employee satisfaction, as well as conducting employee terminations.
• Representing the organization at conferences, meetings, and trade shows or at regional or national offices.

ADDITIONAL REQUIREMENTS FOR AFFORDABLE HOUSING PROPERTIES:

• Must have a minimum of 5 years' experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
• Affordable Housing Accreditation (HCCP, HCP-E, COS, BOS, TCS, CPO, etc.) or other applicable designations in affordable programs.

OTHER:

• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing and Fair Employment Laws, and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

• Designation is unanimously approved by Vice Presidents and President of FPI Management.
• Minimum 5 years' experience in a similar Regional leadership role, within a Property Management organization.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, or equivalent combination of education and work experience in the field of property management.
• Certification or designation from an accredited organization, preferred (ARM, CAM, CAPS, COS, CPM, MPM, RMP, etc.).
• Valid Real Estate Salesperson License (requirement varies by state).
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
• Position is telecommuting approved. Employees must be disciplined and have the ability and set-up to work from home, have a dedicated space to efficiently and ergonomically perform job duties, and must be able to abide by FPI's Telecommuting policies.

Skills Required:

• Adobe Acrobat
• Basic Computer Skills
• Craigslist
• Customer Service
• Google Drive
• Google Mail (GMail)
• G-Suite (Google)
• Internet Use
• Knock
• Management
• Microsoft Word
• On-Site
• Pop Card
• RealPage
• Weblisters
• Yardi

Additional Information

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.