Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $22.29 Hours Per Week 40 Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal. Job Description Summary Student Finance Specialists are responsible for managing student accounts, billing students, providing customer service, collecting on delinquent accounts, processing financial transactions, moving charges to sponsored contracts and invoices, and reconciling cash, revenue, and financial aid accounts. This position serves as backup to Student Finance Specialist Senior and processes refunds. Work Schedule: Monday, Tuesday, Thursday, Friday; 8:00AM to 4:30PM; Wednesday; 8:00AM to 6:00PM (Rotate coverage of later hours). Job Description ESSENTIAL JOB FUNCTIONS Sponsor Contracts/Third-party billing Move student accounts to sponsor contracts, manage sponsor organizations (over 3500), invoice sponsors and various industry and government systems including the military. Process credit card payment for sponsor organizations. Adjust sponsor accounts for drops, reconcile sponsor accounts, and refund sponsors when required. Review past due invoices for sponsor contracts and reach out to resolve balances. Maintain sponsor information by reviewing and updating contact information in a timely matter. Student Account Billing Review accounts to ensure accuracy of charges and charge adjustments. Electronically bill students. Send electronic communications regarding bills and paper bills to past due students. Customer Service Serve as the primary point of contact for student and sponsor inquiries via phone, text message, email, and in-person. Assist students and sponsors in navigating payment options including electronic payments and payment plan options. Connect students with financial need to appropriate assistance and staff. Work with various college departments to resolve disputes, enrollment issues, or discrepancies. Explain to students and staff the WTCS and FVTC policies that impact the student account. Point students to appropriate appeal procedures when appropriate. Reconciliation Review pertinent information from the daily bank activity, apply wire payments and ACH payments appropriately to student accounts including those from the Veteran’s Administration daily. Process non-sufficient funds (ACH and paper checks) to ensure the cash accounting and accounts receivable is handled correctly. Reconcile bookstore related transactions on student accounts to invoices from third-party bookstore. Manage the stale check process. Reaching out to students to cashed/reissues/void checks. Financial Communication Update website and communication each term with due dates and other important student account dates. Provide up to date information for New Student Registration packets. Compliance and Reporting Perform job in compliance with Family Education Rights and Privacy Act (FERPA). Stay informed about rules and regulations related to collections including bankruptcy and statute of limitations and handle accounts appropriately. Perform work in compliance with Department of Education regulations related to Financial Aid including ensure students receive financial aid related refunds timely and collect on accounts that have a return of Title IV funds. Perform work in compliance with WTCS Administrative guidelines and the FVTC Policy. Ensure transactions on student accounts are accurately reflected on the 1098T in compliance with applicable Internal Revenue Service guidelines. QUALIFICATIONS, TRAINING, AND EXPERIENCE Associate Degree in Accounting or related area; AND Two years of related work experience, OR An equivalent combination of related education, training, and experience. Intermediate skills in Microsoft Excel is required. Additional Information Starting pay: $22.29 per hour. Note: Internal applicants' wages will be based on the applicable compensation structure. FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class. Fox Valley Technical College® has been the college of choice in our community for over 100 years. This is because of our outstanding employees. People enjoy working at FVTC because of our collaborative and innovative culture. We celebrate diversity, support equity and inclusiveness, and encourages individual expression in our workplace. Our focus is on helping people get the skills they need to succeed in their chosen career.