SUMMARY: 

Responsible for providing dining service to all guests in an efficient, courteous and professional manner, displaying a high standard of guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Delivers prompt, efficient and courteous service of food and beverages to restaurant guests in accordance with venue standards.
• Performs necessary tasks to service guests.
• Takes and fills all food and drink orders and assists in maintaining guests dining area in a clean and neat manner.
• Performs pre-busing of tables on a continual basis, keeping tables free of excess clutter.
• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
• Monitors guests’ needs on a continual basis, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
• Maintains knowledge of and keeps current with trends regarding food, wine and spirits to ensure an excellent dining experience.
• Anticipates guests needs.
• Polishes silverware, stemware, and plateware as needed to ensure the table settings are impeccable. .
• Attends all meetings and/or training sessions as required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. preferred. Minimum four to five years upscale dining, food server experience preferred.

SPECIAL QUALIFICATIONS:

Knowledge of beers, wines and spirits and current food trends preferred. Must possess or be able to obtain an active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission. Must complete an ATC approved server training program. Strong organizational and interpersonal skills required.

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS:

Ability to perform basic math skills: addition, subtraction, division and multiplication.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.

The employee must frequently lift and/or move up to 25 pounds. The employee is occasionally required to lift up to 50 lb. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.