SUMMARY OF POSITION

Houseperson is responsible for checking in guests, set-up and take down of afternoon F & B time, laundry, breakfast set-up, turn downs, guest services, overall kitchen clean up and any other miscellaneous jobs assigned.

ABOUT FOUR SISTERS INNS

Four Sisters Inns is a collection of boutique inns and small hotels located in California’s most desirable destinations. Each is one-of-a-kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service. Over the past 40 years, Four Sisters Inns has developed a loyal following. We remain committed to fostering a culture that values our employees, guests, and investors.

CORE VALUES

At Four Sisters Inns, we hire team members that embody our five core values:

• Grace. At Four Sisters Inns, grace is about being professional, patient, and having true generosity of spirit when it comes to all people in all situations.

• Grit. Grit is our passion and resilience; our desire and drive to not be defeated nor take things personally.

• Attentive. It’s all about the little details in our business; they matter. We deliver on those details with genuine care. Our heart is truly in it.

• Adaptable. We stay adaptable so our guests can stay relaxed. We're always ready for the unexpected. Remaining open, flexible, and able to pivot and switch gears at a moment's notice is essential.

• Above and Beyond. We take everything just one step further than the expected for our guests, fellow team members, and supervisors. We seek out small moments to make a big impression

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets guests of the inn with eye contact, a sincere smile and a personal greeting.

• Reads chatbook and notes upon arrival and is fully aware of all that is required during shift.

• Regularly checks all common and storage areas and maintains them in a clean and orderly condition.

• Makes fresh coffee and boils water for carafe on an as-needed basis. Constantly checks for restocking of mugs, cream, sugar, spoons, napkins and necessary supplies at all times.

• When walking around property, picks up trash, restocks supplies and tidies at all times.

• Checks in guests and gives a complete tour, emphasizing all safety related issues and how to use features of the guestroom.

• Follows the houseperson checklist step by step and thoroughly completes all responsibilities.

• Brings any substandard conditions, including potential safety hazards to the attention of the Manager or Front Desk Person.

• Turns in all lost and found articles to the Front Office.

• Performs all duties in a quiet and orderly manner, bearing in mind at all times the sleep, comfort and satisfaction of all guests.

• Must be flexible in scheduling and able to effectively communicate with Manager, Assistant Manager, co-workers and guests and helps to create a positive teamwork environment.

• Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards and observes common sense rules of safety in all on-the-job activities.

• Conducts self in a manner reflecting credit on Four Sisters Inns and encourages others to do the same.

• If under the age of 18, must not, under any circumstances, set wine or beer out in a public area for guests to help themselves to, serve wine or beer to guests, bus tables with partially emptied wine or beer glasses, deliver opened or unopened wine or beer to guestrooms.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Six months related experience and/or training is preferred but not required.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to add and subtract two digit numbers. Ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to resolve problems as they arise. Ability to deal with standardized situations with occasional variables.

OTHER SKILLS AND ABILITIES

• Familiar with the local area and surrounding cities. Ability to give directions and recommendations for local restaurants and tourist areas. Must possess exceptional interpersonal and guest service skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee frequently is required to walk and climb stairs, and use step stools and ladders. The employee is required to sit and stand, climb and balance, talk and hear.

• The employee must occasionally lift and/or move up to 75 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works near moving mechanical parts, office equipment, with kitchen tools and equipment, and in outside weather conditions.

• Employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.

FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER

We enthusiastically accept our responsibility to make employment decisions without regard to race, (including, but not limited to, hair texture and protective hairstyles including but not limited to, such hairstyles as braids, locks, and twists), religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression or transgender status, the genetic information of an employee or employee’s family member, national origin (including an individual's use of a driver's license issued without satisfactory proof of presence in the U.S. but otherwise meeting criteria set forth under California law (otherwise referred to as "AB 60 licenses"), religion, marital status, medical condition, disability, military service or veteran status, perceived or actual pregnancy, childbirth, breastfeeding or related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.