About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. POSITION In collaboration with Director of Marketing, the Marketing and Communications Manager will play an integral role in the development and execution of the hotels annual marketing plan comprised of public relations, social media, and marketing communications strategies that support the Resort’s business objectives. Increased awareness and visibility of the Hotel, Food and Beverage outlets, Spa and employee stories are primary to role in driving traffic and revenues. ESSENTIAL FUNCTIONS Public Relations and Communications Develop a year-round integrated Public Relations and Communications Plan across all Hotel pillars with unique and thoughtful tactics across all PR and Comms channels Regularly monitor Hotel Marketing Scorecard Metrics as it applies to PR and Communications and execute tactics to gain ranking Work closely with all Hotel departments and outlets to develop new storylines Ensure monthly posting of Press Releases to highlight and communicate our news effectively and maintain prominent engagement on our Four Seasons Press Room Lead creation of Story Starters and sure presence of relative team bios to generate further engagement with Resort on Four Seasons Press Room Maintain image library to ensure the best representation of property Identify target publications, manage media communications, develop new connections, coordinate media visits and interviews to generate ongoing coverage Pitch and secure coverage through brand agency all-call editorial opportunities as well as B2B Communications opportunities Anticipate need periods, as well high demand periods, and activate teams to create unique guest programming. Develop thoughtful series of all new Hotel, culinary, and destination experiences that support our hotel positioning including potential including brand collaborations Seek, identify, and execute local event participation and activations that reach our local neighborhood surrounding communities Execute PR strategies within the Restaurant & Bar Toolkit to ensure maximum exposure for R&B outlets Lead and manage departmental PR and marketing meetings include meeting minutes and action items Represent Public Relations and Communications team throughout hotel meetings and operations Ensure monthly to quarterly sharing of PR and Communications highlights within Resort Be active within local and regional PR committees and associations Engage with local visitors’ bureaus and tourism boards for potential collaboration and awareness opportunities Manage PR related tracking and reports and create highlight presentations Conduct a benchmark on a regular basis with key competitors (local, national, international) and in the luxury space (retail, travel) to determine opportunities to improve our PR position Digital Marketing Oversee the Resort’s digital strategy with a proactive and creative approach to all available digital and electronic marketing platforms. Design and implement innovative programs and campaigns that increase awareness of the Resort, its offerings and dynamic team. Ensure such programs align with Brand DNA and standards as well as active marketing plans and budgets, while refining programs to capitalize on opportunities Actively co-manage FS proprietary websites, ensuring alignment with the Resort’s positioning and business objectives and creative storytelling Ensure up-to-date information on partner and third-party websites Plays a key role in reputation management, acting as a strategic communications advisor to management by keeping track of public attitudes, developing key messages and managing potential issues and organize responses Support additional digital marketing activities as needed such as SEO/SEM, PPC, digital advertising) Assist Director of Marketing with SEO, digital marketing, PPC and e-commerce (as needed) to ensure messaging and creative is aligned across all activities Track ROI and present monthly results of digital marketing efforts Social Media Oversee FS main Social Media channels and assist in curating and creating relevant and engaging content, telling a story consistent with our Resort and Four Seasons Brand DNA and standards Oversee Proof and Talavera Social Media Channels Leverage social media channels to amplify key messages and activities, elevating the importance of search as well as strategic and creative communication Pursue and coordinate social media influencer visits and utilize available programs to integrate proper User Generated Content Work closely with each department at the Resort to identify and produce social media content opportunities and have presence at relative Resort events Monitor social media conversations relevant to industry, luxury and local market Coordination of Resort participation in Four Seasons global social media campaigns Additional Functions Comply with Four Seasons standards for sales and marketing, while working collaboratively with co-workers and planning committee Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact Be always a brand ambassador to Four Seasons Resort Scottsdale, both on and off property DESIRED KNOWLEDGE AND SKILLS Education and Experience College graduate Minimum of three years of experience in social media, digital marketing, public relations and related industries, preferably within hospitality preferred Desired Skills and Abilities Excellent writing, presentation and communications skills, with a strong sense of quality and a creative mind set Photography skills and an eye for aesthetic Attention to detail and organization Media relations experience Demonstrated knowledge of mobile, emerging and social media applications Knowledge of production methods in graphic arts and collateral Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities Ability to manage third-party agencies, partners, and vendors Computer savvy with Microsoft Office and various design programs Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.