Program Advisor
Location: Naples, Corporate Office
About Fountain Life
Fountain Life brings together the world’s most renowned medical and health experts to boost longevity and performance – putting the health back in healthcare. We do this by utilizing cutting-edge Artificial Intelligence (AI) to collect data and gain insights into the human body that have never been possible before. Our data-driven approach enables us to find illnesses including cancer, cardiac, metabolic, neurodegenerative disease early, before they can cause harm. As a result, our members operate at peak performance throughout their life; ultimately feeling as healthy and vibrant at 100 as they were at 60.
What’s in it for you?
Fountain Life is a group of innovators led by Dr. Robert Hariri, Tony Robbins and Dr. Peter Diamandis. This unique opportunity allows you the chance to be a part of this disruptive health care environment and change the way medicine is done forever. As an employee you will also receive Fountain HealthInsurance, which enables you to utilize many of the proactive health features Fountain Life has to offer.
Fountain Life lives by the following customer experience promises:

• I will always strive to surprise and delight our members.
• I will over deliver and exceed members expectations.
• I will always consider a member’s emotional journey, the goal is for every member to feel safe, empowered, and educated.
• I will always be respectful of our member’s time and strive for a seamless experience.
• I will strive to make the entire journey intuitive, educational, and understandable.
• I will ensure that all results are simple to understand, data driven, and actionable.
• I will continually look for ways to digitize, dematerialize, demonetize, and democratize.
• I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21stcentury experience.
• I will ask for feedback and always strive to be better.
• I will create memorable experiences.

What will you do?
As a Program Advisor, you will play a pivotal role in Fountain Life’s vision and company growth by promoting our cutting-edge technology and health services to potential members. Connecting with prospects in a virtual environment, you will engage with prospects, educate them about our advanced disease detection solutions, and guide them through the sales process. Your primary objective will be to generate revenue by building relationships, addressing customer needs, and driving conversions.
Responsibilities:

• Business Development

o Identify and qualify inbound leads, as well as engage in outbound prospecting activities.
o Drive confidence through digital, voice, and video interactions positioning Fountain Life brand and services.
o Promote longevity services, provide education, and establish relationships to facilitate member onboarding.
o Actively listen to prospects to tailor solutions to their specific health needs and goals.
o Follow up with prospects at various stages in the sales cycle to nurture and maintain engagement.
o Document activity in CRM software for full visibility with internal and external team members.

• Member Experience

o Guide the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
o Develop and maintain strong relationships with potential and current members, fostering trust and credibility.
o Provide exceptional customer service by promptly responding to inquiries, delivering accurate information, and personalized touches.

• Collaboration

o Collaborate with team members and leadership to optimize efficiency in lead outreach and relations.
o Coordinate with the marketing team to align messaging, campaigns, and lead generation efforts.
o Provide feedback on customer requests and preferences.
o Communicate with the Fountain Life operations team, to ensure a seamless member-experience.
What do you need to succeed?

• Excellent communication and interpersonal skills, with the ability to connect with prospects remotely from our Corporate Office. Must be bilingual in Spanish and Englis.
• Strong organizational and time management abilities to handle multiple prospects and prioritize effectively.
• Experience working with a sales and marketing CRM, preferably Salesforce.
• Ability to be in the office Monday-Friday, 8am-5pm.
• Live and believe in a health, wellness-oriented lifestyle.

Education and Experience:

• Bachelor’s degree (or equivalent experience) in social sciences, nursing, social work, hospitality, or related field.

Inclusion and Equal Opportunity Employment
Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.