Insurance Customer Service Agent

Customer Service

Who We Are

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.

Your fantastic opportunity

This position will be supporting one of the largest insurance providers in the U.S. for military service members and their families. The main function of the Entry Level Unlicensed Adjuster role is to interact with Policy Holders, Claimants, agents, and employees during the initial FNOL (First Notice of Loss) process for Property and Casualty policies in all states. Unlicensed Adjusters will enter new loss report information, claim documentation and loss details for Auto & Property Claims. This will include setting up services for repair options, rental reservations, towing, coverage verification, and policy information. The expectation for a successful candidate is to be understanding, empathetic and detail oriented as every caller will have experienced a loss. This skill is necessary to obtain all relevant information and effectively process the claim. This role will handle between 10-20 Claims per day, in a cubicle setting utilizing dual monitors and a headset. Agents may take calls that involve high stress situations like on the scene car accidents. You will be required to go onsite for any needed support and/or training.

You’ll Enjoy

An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities

• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations

• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks

• Weekly review of quality standards, metrics, and performance

Benefits:

• Pay: $15.50/hr - $14/hr Training

• 100% Paid Training

• Medical, Dental, Vision, and Wellness Benefits

• Employee Assistance Program (EAP)

• 401K retirement plan with company match

• Holiday Pay

• Paid Time Off

• Employee discounts

• Referral bonuses

• Internal Mobility (84% of our managers are promoted within)

Qualifications

• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings

• Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment

• Must be 18 years of age

• High school diploma (or GED equivalent)

• Must pass a background check and drug screening

• Must live with 50 miles of our Knoxville TN site. 11221 Outlet Dr, Knoxville, TN 37922

As a note for work-at-home positions, we require the minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $14.00 - $15.20 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• Call center
• Remote

Work Location: Remote