INTRODUCTION TO FOUNDERSCARD

FoundersCard is a community of over 100,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Our Members are the Founders and CEOs of today's most innovative companies and tomorrow's most promising ventures. Members enjoy access to frequent invitation-only networking events as well as exclusive benefits from premier travel, lifestyle, and business brands.

JOB SUMMARY

FoundersCard is looking for a new Elite Concierge to work onsite in our Austin office. In this role, you will be required to provide a high-touch, personable, and informed concierge experience for our ELITE Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving.
ELITE Members may place a variety of requests related to luxury shopping, dining, entertainment, travel and leisure, as well as administrative and lifestyle needs/tasks. Requests will be made through email communication, phone, or text message and are actioned by the Member Concierge in a timely manner. The ideal applicant will possess a thorough knowledge of FoundersCard Membership, will be comfortable talking to executives as well as be comfortable planning leisure and corporate travel, events, gift purchases and will be able to handle all member requests.
We are looking for candidates with an understanding of luxury travel, fashion, retail, elevated services and operational standards, with a knack for problem solving and delivering exceptional customer service.

Responsibilities include, but not limited to:

• Customer Service to ELITE Members
• Answer inbound calls and emails
• Thoroughly research and reply to ELITE Member requests including travel suggestions/accommodations, restaurant reservations, and other administrative tasks, with high sense of urgency and professionalism
• Continually exceed Member expectations
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing Members
• Overflow (backup) support to Member Services

Requirements:

• 5 years of customer service experience (preferably in a luxury environment, hotel, executive assistance, personal assistant, etc.)
• Excellent written and oral communication
• Polite and professional conduct, excellent interpersonal skills
• Proactive attitude with an ability to creatively solve problems quickly
• Independent, excellent time management and organizational skills
• Willing to support other teams when needed
• Confident, with the ability to prioritize and meet deadlines working under pressure
• Computer and Technology savvy

BENEFITS

• Healthcare: Medical, Dental, and Vision benefits. (Company contribution provided)
• 15 days PTO, accrued over the course of a year other major holidays

Austin Office Location: 540 Madison Ave, 29th Floor, New York, NY 10022
This role reports directly to the Vice President of Operations.
Job Type: Full-time
Experience:

• Customer Service: 5 years (Preferred)

Education:

• Bachelor's (Preferred)

Work Location:

• Austin

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Other types of insurance
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.