Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Coordinator to their team in Ormond Beach, FL. 

Job Summary:

As a member of the Carrier Services team, the Operations Coordinator will work collaboratively with multiple teams and grow professionally while supporting our sales team. They contribute to our success as a team, and agency, by reviewing, processing, and documenting agency compliance changes. They also work collaboratively to improve workflows based on our team goals and agency core values. All Carrier Services team members are team-centric, results focused, and always striving for exceptional service. The Operations Coordinator should possess comfort with navigating between multiple data systems and the technical capability to leverage data systems to improve efficiencies.

Essential Functions:

• Monitor and complete requests for updated agency or agent information and respond promptly to all requests
• Draft complex agency change announcements in response to agency mergers and acquisitions or other projects
• Manage agency contract and compliance integration following mergers or acquisition
• Utilize agency tools, systems, and procedures to effectively document correspondence and results of actions taken and changes
• Resolve carrier or broker issues to ensure agents and employee can service clients effectively
• Effectively communicate contract and compliance changes to appropriate teams and departments
• Review and analyze agency contracts, escalate contracts as needed for compliance certification to leadership team
• Considering agency goals and impacts, adapt projects and courses of actions based on agency needs
• Participate in regular department planning sessions to strategize process and project improvements
• Implement improvement strategies resulting from planning sessions, keep team informed of progress

Competencies & Qualifications: 

• Proficient in Adobe and Microsoft Office Suite with strong technical/computer ability navigating between multiple systems
• Excellent organizational skills with the ability to manage multiple and competing priorities while meeting established timelines and deliverables
• Ability to effectively interact and communicate at all levels including executive management and external contacts while building and leveragingrelationship to improve agency contract and compliance integration projects
• Ability to work both independently with minimal guidance and in a collaborative and cross-functional team environment
• Ability to understand written sentences and paragraphs in work related documents while paying attention to detail
• Ability to talk to others to convey information effectively
• Ability to choose the right mathematical method or formula to solve a problem
• Ability to listen to and understand the information and ideas presented through spoken words and sentences
• Ability to use logic and reasoning to identify the strengths, and weaknessesof alternative solutions, conclusions or approaches to a problem
• Ability to analyze and evaluate results to choose the best solutions and solveproblems on complex issues
• Ability to assess the value, importance or quality of things or people and prioritize
• Ability to handle stress of short time constraints
• Ability to initiate internal agency partnerships
• Ability to collaborate with internal agency partners to develop resolutions on complex issues

Education & Experience:

• High School diploma or equivalent
• 2-5 years’ experience in a clerical data/data processing role preferred
• Experience with the following software is a plus: Applied Epic, AdobePro, Adobe Sign, Sharepoint, and SmartSheet