Position: National Agent Terminal Operations Specialist

Job Description:

Forward is seeking self-motivated individuals to successfully oversee our agent terminal operations. This role is responsible for identifying, communicating and coordination specific market needs between various departments and management levels. The specialist handles issues that can occur before, during and after the time of service, adapting existing processes and providing recommendations for existing agreements. They engage closely with our agent terminal operations to ensure timely freight availability, departure and daily operational KPIs are met. This position maintains professional and collaborative working relationships with multiple departments and management levels to support their service needs while providing a superior level of support.

Core Responsibilities & Duties:

• Develop a strong relationship with our agent network that promotes accountability, collaboration, and precision execution
• Support agent terminals and internal departments daily through professional verbal communication, Qualcomm, and email
• Monitor daily operations and KPIs for assigned markets, continually increasing understanding of market challenges and changes
• Proactively establish and maintain effective working team relationships with all support departments
• Ensuring accurate tonnage records for handling processing
• Maintain shared spreadsheets and reports
• Operate with integrity and a safety and service-centric mindset
• Seeking full resolution to challenges including, but not limited to initial search for lost freight, tracking trucks, tracking shipments on 3rd party websites, coordinating training sessions, etc.
• Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership
• Adaptability to changing business needs and requirements
• Other duties as assigned

Qualifications:

• 3 years of experience in relevant fields such as Logistics, Transportation, Customer Service and/or Leadership
• Ability to work individually and as part of a team
• Ability to build positive and effective work relationships
• Excellent verbal and written/email communication skills
• Demonstrate good Emotional IQ skills
• Proficient in Microsoft applications such as Excel, 365, Word, Power Point and Outlook
• Basic negotiating skill
• Valid Driver’s License
• Reliable transportation

Forward Air is an Equal Opportunity employer.

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